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Corporate Customer Service Associate (Remote) - Sporting Goods
Corporate Customer Service Associate (Remote) - Sporting GoodsJRoss Recruiters • Ontario, BURLINGTON
Corporate Customer Service Associate (Remote) - Sporting Goods

Corporate Customer Service Associate (Remote) - Sporting Goods

JRoss Recruiters • Ontario, BURLINGTON
30+ days ago
Job type
  • Permanent
  • Remote
Job description

Description

  • Key point of contact for all customer service inquiries relating to general customer service and website customer service.
  • Work with the internal team to develop solutions and provide timely feedback to customers.
  • Ensure the smooth operations of the website by assisting customers and store staff by rerouting, cancelling, adjusting, editing, refunding, and returning orders, and handling complaints by phone and by email.
  • Support store staff with the order management system, processes, and procedures.
  • Answer customer inquiries about product availability.
  • Analyze current processes and procedures and identify ways to improve.
  • Assist in training and development of new members of the Customer Service team.
  • Attend meetings with the Digital & E-Commerce Manager to discuss initiatives and activities.
  • Assist with the monitoring of phone coverage.
  • Participate in the buying process to understand vendor marketing direction, new product launches, and key messages.
  • Re-direct sponsorship requests to local stores.
  • Support the Chief Marketing Officer and Marketing department with translation requests

Requirements

  • 2 years of customer service experience, ideally working with a Customer Service ticketing system to track customer inquiries for follow-up and completion
  • Post secondary degree, diploma or certificate in a related field, or equivalent experience
  • Proficiency in all Microsoft Office programs for effective communication and organization
  • Excellent written and oral communication skills with flawless grammar and spelling
  • A team mindset with the ability to work in collaboration with marketing and internal cross-functional team members, store-level staff, and store owners
  • Ability to multi-task and prioritize with minimal supervision in a fast-paced team environment
  • Strong interpersonal skills and ability to communicate confidently and respectfully, even when faced with conflict
  • Analytical problem solver
  • Strong project management and organizational skills
  • Passion and knowledge regarding E-Commerce and Sporting Goods is an asset

This is an ideal position for a candidate who thrives in a fast-paced environment where every day is different. You enjoy assisting people and like connecting with both customers and store staff who are fulfilling e-commerce orders. You are a communications specialist and will be accountable for timely communications and conflict resolution. You are comfortable working in a digital environment, communicating with customers and stores by e-mail and by phone.

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Corporate Customer Service Associate (Remote) - Sporting Goods • Ontario, BURLINGTON

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