Donor Communications Specialist

Job Title: Donor Communications Specialist

Vacancies: This posting is for (1) current vacancy

Location: Vancouver, BC | Ottawa, ON | Calgary, AB | Halifax, NS | St John's, NL | Kelowna, BC| Prince George, BC | Montreal, QC (Detailed office location information can be found by visiting this link: https://cancer.ca/en/contact-us)

Work Model: Hybrid Work Model

Salary Band: 4 ($52,000 - $60,000 CAD)

HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA

The Canadian Cancer Society works tirelessly to save and improve lives. We raise funds to fuel the brightest minds in cancer research. We provide a compassionate support system for all those affected by all type of cancer, across Canada. Together with patients, supporters, donors and volunteers, we work to create a healthier future for everyone. Because to take on cancer, it takes all of us. It takes a society.

MAKING AN IMPACT

The Donor Communications Specialist will support the development of fundraising and stewardship communications in a variety of channels, campaigns and programs.

Your exceptional content development and project management experience will help support the donor lifecycle through the creation of engaging and impactful donor-centric communications. You pride yourself on attention to detail and are able to effectively edit content with an eye to brand standards, language and grammar. Your creativity helps you to create engaging content for diverse audiences across a variety of channels and tactics, with a keen eye for identifying opportunities to improve the donor experience. Your critical thinking skills support you in optimizing communications to provide content value for specific audiences that help improve retention and support revenue growth. You are organized, process-oriented, excel at time management and can juggle competing priorities. A team player, you’re a relationship-builder who thrives on working with multiple stakeholders in a matrix environment.

WHAT YOU’LL BE DOING:

• Partner in & support the content development, execution, optimization and expansion of the national mass marketing stewardship program across the donor lifecycle to improve retention and support a best-in-class donor experience.
• Create engaging and effective content to support stewardship, cultivation, and fundraising tactics across mass products, segments, and channels, such as post-campaign communications and standalone stewardship touchpoints
• Support the development and execution of key donor account management communications including annual updates, copy and review support for tax receipts and autoresponders as needed across mass products, segments, and channels
• Provide creative and strategic support for the development and implementation of new product journey experiences and expansion to new stewardship channels, including voicemail drops, scripts, and SMS tactics
• Oversee the ongoing maintenance and annual review of mass marketing evergreen communications, including annual content refreshes and ad hoc required updates as they arise.
• Manage and coordinate internal content development processes including translation, as well as providing support for the build, testing and deployment of stewardship tactics with cross-functional implementation and execution teams
• Provide creative input, review, and editing throughout the content development process across stewardship channels and programs, including direct mail, digital, and video tactics
• Keep up to date with stewardship communication performance statistics and contribute to the recommendation of strategic adjustments and strategies to improve engagement across the stewardship portfolio
• Build key internal relationships across CCS to support the streamlined development of stewardship communications, including content verification and approvals, as well as to source content opportunities, facts and statistics
• Liaise & partner with key stakeholders to identify opportunities to improve the donor experience
• Provide project management and administrative support to the Donor Communications and Stewardship team, including acting as a backup for the team as needed
• Contribute to the content development of new Mass Marketing initiatives
• Work in compliance with the provisions of The Occupational Health & Safety Act and its regulations, and comply with the Canadian Cancer Society’s Health & Safety Policy
• Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.
• Other duties as assigned

QUALIFICATIONS:

• 3-5 years' experience in fundraising and/or stewardship communications in a not-for-profit organization
• Demonstrated experience developing and writing communications for a variety of channels, including print, digital and video – with a strong portfolio to share
• Excellent attention to detail and analytical skills
• Effective storyteller with strong instincts for emotional storytelling and donor-centricity
• Outstanding writing and editing skills
• Experience working with and editing video/raw footage is an asset
• Strong project management, time management, and prioritization skills
• Experience with donor/member stewardship and/or customer service programs
• Post-secondary education, preferably in fundraising, marketing or communications
• Bilingualism (French/English) is highly preferred, with French being an asset due to the organization’s nationwide operations and the need for effective communication across various regions.
• Others may apply

WHAT YOU CAN EXPECT FROM US:

CCS provides impactful opportunities to transform the lives of Canadians affected by cancer. We are devoted to creating an inclusive workplace that celebrates diverse experiences and skills, encouraging all qualified candidates to join us. Our inspiring culture is rooted in our core values and commitment to meaningful change:

COURAGEOUS UNITED CARING RIGOROUS

We offer a competitive salary, excellent benefits, including paid parental leave, family sick time, and health insurance—and a fulfilling work environment where your efforts make a meaningful impact daily.

COME AS YOU ARE

At CCS, we celebrate individuality and the strength of diversity. We are committed to fostering an inclusive and equitable workplace that empowers everyone. We encourage applications from all qualified candidates, including those from equity-deserving groups such as BIPOC, 2SLGBTQI+ communities, individuals with disabilities, veterans, and others who contribute to the richness of our organization. Together, we unite Canadians to shape the future of cancer care.

HOW TO APPLY:

Qualified candidates are invited to submit their resume, cover letter and salary expectations by March 16th.

We thank all candidates for their interest and advise that only those selected for an interview will be contacted.

OTHER INFORMATION:

CCS is dedicated to employment equity and encourages applications from all qualified candidates. In accordance with the local provincial Accessibility Act, accommodation will be provided as requested throughout the recruitment process. We want to make the interview process a great experience for you!

Please note that in keeping with the mandate of CCS to model and promote healthy lifestyles, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business.

Privacy Disclosure

We collect your personal information through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate recruitment-related reports. If selected for a position at CCS the information provided will be used for the purposes of pre-employment checks and added to your employee file. We may share your personal information with third parties, including recruitment consultants, within or outside your province or territory or outside Canada to carry out the purposes identified above, or as required by law. We may contact you by mail, email, phone or text. You can exercise your right to access your information or have it corrected, unsubscribe from communications or withdraw your consent by selecting these options within the ADP system, or by contacting privacy@cancer.ca. For more information about our privacy practices, visit cancer.ca/privacy.

AI Disclosure

We are committed to transparency and, the responsible use of technology in our hiring process. Artificial intelligence (AI) tools may be used to assist with certain administrative or screening tasks; however, all hiring decisions are made by people. We review and approve AI-assisted outputs to ensure fairness, accuracy, and alignment with our values. For more information about our privacy practices, visit cancer.ca/privacy.

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