Technical Program Manager

Role Overview

Lead complex, cross-functional Point of Sale (POS) programs across store systems and omnichannel touchpoints. Drive alignment, execution, and on-time delivery of POS initiatives supporting in-store and omnichannel retail experiences.

Key Responsibilities

• Own large, multi-stream POS programs including store POS applications, peripherals, store networking, and integrations with enterprise systems
• Coordinate delivery across Engineering, Product, Store Operations, Architecture, Security, and external vendors
• Drive program scope, milestones, dependencies, risks, and success metrics for POS initiatives
• Support roadmap, release, and backlog planning for POS platforms and store rollouts
• Manage store rollout readiness, pilot execution, cutover planning, and post-deployment validation
• Ensure alignment with security, compliance, and store operational requirements
• Identify and resolve cross-team dependencies impacting store launches and upgrades
• Provide clear executive-level status reporting on progress, risks, and mitigation plans

Required Qualifications

• 10+ years of Technical Program Management experience
• Proven delivery of large-scale POS or store technology programs
• Strong understanding of POS architectures, store systems, and omnichannel retail flows
• Experience managing software deployments and phased store rollouts
• Deep knowledge of Agile delivery frameworks (Scrum, SAFe)
• Excellent stakeholder management, communication, and problem-solving skills