Help Desk Analyst

Job Summary

The Application Help Desk Analyst role will provide front line support primarily to members of the public accessing various online systems in relation to the ministries of Education and Advanced Education. The analyst works directly with end users to troubleshoot technical issues.

Responsibilities:

Requirements:

• Bachelor degree or diploma in IT, Computer Science, Math or Engineering or equivalent experience.
• Proposed resource has agreed to a Criminal Records Check and Enhanced Security Clearance including a credit check prior to commencement.
• Experience as an Application Help Desk Analyst in working with external stakeholders, and providing assistance, troubleshooting, training to inquiries in large-scale enterprise applications (information on applications supported must be included in claimed experience).
• Experience in user identity verification processes, and maintaining user IDs, passwords and accounts permission levels for business applications.
• Experience in utilization of any of the following Help Desk software or equivalency: BMC Remedy, Cherwell, MS Team Foundation Server, Rational Clear Quest, HEAT, etc.
• Experience working directly with clients, and coordinating with both external stakeholders and internal business areas to ensure communications are relayed to all parties.
• Experience working on supporting multiple applications for various stakeholders at one time
• Experience working with Microsoft Office tool suites.
• Experience with the design, development, implementation, integration, and support of Microsoft SharePoint 2005 and higher.
• Experience developing and delivering user manuals and training materials.
• Experience documenting user requirements, business processes, and workflows.
• Experience in planning/performing/monitoring User acceptance testing.
• Experience providing end user operational system support, including data collection, data editing, data validation, and data conversion.
• Experience supporting web-based systems with knowledge of various internet browsers and devices, including but not limited to: Internet Explorer, Google Chrome, Firefox, and Safari.

Mindtris, a minority women-owned enterprise, is at the forefront of digital transformation, technology excellence, and business growth solutions. Specializing in talent mobilization and innovation, we are dedicated to enhancing customer experiences across diverse sectors such as Information Technology, Telecommunications, Healthcare, Engineering, and the Public sector. With a focus on deploying top-tier talent and fostering innovation, we empower businesses to thrive and excel in a rapidly evolving digital landscape, helping them reach new heights of success.

Mindtris is committed to fostering workforce diversity and is proud to be an equal opportunity employer.