Cashier/Receptionist | Ottawa River Power

Cashier/Receptionist - Part-Time, Contract Term, Pembroke Office

Nestled along the scenic Ottawa River, Pembroke stands as a vibrant hub in the Ottawa Valley, offering affordable living, healthcare access, and a dynamic lifestyle. Ottawa River Power Corporation (ORPC) is currently seeking a motivated Cashier/Receptionist to strengthen our Front Office team, focusing on customer care excellence. This part-time temporary position will be in place from August 2025 through July 2026, with the possibility of extension.

Job Description

As a Cashier/Receptionist at ORPC, you will play a crucial role in maintaining our commitment to providing outstanding service to our customers. This position offers the unique opportunity to work in a dynamic, challenging environment that fosters personal and professional growth. Team members at ORPC enjoy a supportive workplace that values diversity, innovation, and community engagement.

The ideal candidate will possess the ability to work both independently and collaboratively, upholding the highest standards of professionalism, confidentiality, and accuracy. If you're eager to contribute to a team that prioritizes excellence and customer satisfaction, ORPC could be your next great opportunity.

Contract Term

May 2026 to August 2026

Duties and Responsibilities

• Provide exemplary front-line customer service, efficiently addressing and resolving inquiries and concerns.
• Respond promptly to all customer queries, interpreting and summarizing requests to facilitate resolution.
• Process service requests for other departments including, connection requests, and necessary updates to customer accounts in a timely and accurate manner.
• Reception duties, supporting customer payments and collections as needed.
• Maintain quality control checks to verify work quality, including filing and scanning tasks, while also providing accounting support.
• Contribute to department process improvements by developing efficiencies that enhance productivity and adhere to departmental procedures, company policies, and regulatory requirements.
• Promote various customer services and company initiatives.
• Other duties assigned.

Required Skills, Qualifications, and Core Competencies

The ideal candidate for this position will bring a comprehensive blend of skills, qualifications, and core competencies to our team, reflecting our commitment to excellence, innovation, and customer satisfaction. Experience in a regulatory or utility setting, along with a thorough understanding of electric utility service policies, rate structures, payment options, collections, and privacy policies, is highly valued.

Qualifications:

• A diploma in a business or administration-related program is required.
• At least two years of relevant experience in a customer service position.
• Proficiency in Microsoft and web-based applications; experience with NorthStar is a plus.
• Strong analytical and accounting skills.
• Knowledge of the Ontario Energy Board regulations is beneficial.

Core Competencies:

• Ethical Conduct: Upholds the highest standards of integrity and accountability in all actions.
• Organizational Skills: Exhibits excellent organizational capabilities, with a keen ability to manage priorities in a fast-paced and demanding environment.
• Attention-to-Detail: Demonstrates meticulous attention to detail, ensuring accuracy and efficiency in all tasks.
• Communication and Interpersonal Skills: Possesses strong verbal and written communication abilities, fostering effective and professional relationships with customers, staff, and external agencies.
• Results-Driven: Shows a clear focus on achieving outstanding results, demonstrating determination and a strong work ethic.
• Creative Thinking: Brings innovative and creative solutions to challenges, contributing to the continuous improvement of our services.
• Initiative: Proactively identifies opportunities for improvement and takes action to implement solutions.
• Dependability: Is reliable and committed, consistently meeting and exceeding expectations in all aspects of their role.

Additional Requirements:

Candidates must be legally eligible to work in Canada and will be required to provide a clean criminal record and driver’s abstract during the hiring process.

How to Apply

Applications are open until 4:00 pm on Wednesday, March 18, 2026. Please email your resume to inquiries@orpowercorp.com with “Cashier/Receptionist” in the subject line.

Ottawa River Power Corporation is an equal opportunity employer and encourages applications from all qualified individuals. We thank all candidates for their interest; however, only those selected for an interview will be contacted. This opportunity is to fulfill a current vacancy. No telephone calls please. Personal information submitted will be used for the sole purpose of this competition. It is collected and will be used in accordance with The Municipal Freedom of information and Protection of Privacy Act for employment purposes.