Position Description:
Security Clearance: Reliability Clearance (active or eligible)
Are you an experienced Project Manager who wants to lead the business transformation workstreams of a large-scale Contact Centre Modernization program?
Working across business and technology teams, you will drive the planning, coordination, and delivery of multiple interdependent initiatives that support future-state operations, workforce transformation, operational readiness, reporting and analytics, and organizational change.
This is a highly visible role requiring exceptional stakeholder management, delivery leadership, and the ability to navigate complex enterprise environments while ensuring successful business outcomes.
Your future duties and responsibilities:
•Lead the planning and delivery of multiple business transformation workstreams within a large enterprise modernization program.
•Manage project scope, schedules, budgets, dependencies, risks, and key milestones across cross-functional teams.
•Partner with business leaders, technology teams, and delivery partners to drive execution and resolve complex issues.
•Facilitate executive and stakeholder workshops to support planning, decision-making, and alignment.
•Oversee operational readiness activities to ensure successful adoption of new processes and ways of working.
•Coordinate delivery across Change Management, Workforce Management, Reporting & Analytics, Agile Enablement, and Operational Readiness teams.
•Monitor project health through governance, reporting, risk management, and executive communications.
•Ensure deliverables meet quality standards and align with business objectives.
•Drive collaboration across multiple stakeholders while maintaining focus on delivery outcomes and organizational priorities.
Required qualifications to be successful in this role:
•Bachelor's degree in Business, Project Management, Information Systems, or equivalent experience.
•8+ years of project management experience leading complex business transformation or technology modernization initiatives.
•Proven experience managing multiple cross-functional workstreams in large enterprise environments.
•Demonstrated success leading projects involving business, operations, and technology stakeholders.
•Strong experience managing project plans, budgets, risks, dependencies, governance, and executive reporting.
•Excellent facilitation, communication, and stakeholder management skills.
Preferred qualifications
•Experience supporting Contact Centre Modernization or customer service transformation initiatives.
•Experience in public sector or other highly regulated environments.
•Knowledge of Agile, hybrid delivery methodologies, and organizational change management.
•PMP certification is considered an asset.
CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $90,–$,. This role is an existing vacancy.
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Skills:
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