Clinic Operations Manager

Full-Time | Leadership Role | Healthcare Operations

About Us

The Gut Centre is a new, state-of-the-art gastroenterology and endoscopic care clinic launching in Toronto. Our mission is to provide exceptional, patient-centered GI care through safe, efficient, and modern clinical practices. As we prepare to open, we are recruiting a skilled and dedicated

Clinic Operations Manager to lead our operational and administrative functions.

Position Overview

The Clinic Operations Manager is responsible for overseeing day-to-day clinic operations, managing a multidisciplinary team, and ensuring that clinical, administrative, and technical processes run smoothly. This position plays a central role in staffing, patient flow, compliance, equipment management, technology adoption, and financial coordination.

Experience in gastroenterology or endoscopic services is considered an asset, but not a requirement. Strong leadership and healthcare operations experience are essential.

• Recruit, onboard, schedule, and supervise nursing, administrative, and environmental services staff.

• Provide coaching, development, performance reviews, and ongoing team support.

• Maintain staffing coverage to support safe and efficient daily clinic operations.

• Promote a professional, collaborative, and patient-focused team culture.

• Oversee daily clinic workflow, ensuring efficient patient flow and timely coordination of endoscopy and clinic appointments.

• Ensure clinic operations align with safety, infection prevention, and regulatory standards.

• Develop, implement, and maintain clinic policies, procedures, and standard operating protocols.

• Identify and resolve operational challenges through continuous improvement initiatives.

• Ensure all medical equipment, devices, and scopes are maintained, serviced, and compliant with regulatory and manufacturer standards.

• Monitor consumables, supplies, medications, and operational inventory to ensure adequate stock at all times.

• Manage procurement and ordering processes to maintain up-to-date, safe, and cost-effective supplies.

• Oversee billing processes, including OHIP submissions, insurance claims, and private billing.

• Ensure all procedural data is accurate, timely, and compliant with Ministry of Health requirements.

• Coordinate with accounting and external partners to support financial reporting and clinic budgeting.

• Manage appointment scheduling, patient records, and workflow optimization through clinic EMR systems.

• Support integration and troubleshooting of digital tools, scheduling platforms, and operational software.

• Leverage advanced technologies to enhance patient experience, improve workflow efficiency, and support data-driven clinic management.

• Minimum 3 years of experience in healthcare operations, clinic management, or similar leadership roles.

• Experience supervising clinical or administrative teams in a healthcare or dental setting.

• Familiarity with gastroenterology or endoscopic services is an asset.

• Strong understanding of EMR systems, digital scheduling tools, and healthcare technology.

• Knowledge of OHIP billing, Ministry of Health data requirements, and clinic financial processes.

• Excellent organizational, communication, and problem-solving skills.

• Competitive compensation and benefits.

• Opportunity to build and shape a new clinic from the ground up.

• Collaborative leadership environment with physicians and healthcare professionals.

• A role with meaningful impact on patient care, workflow efficiency, and clinic culture.