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SOLOSQUID
Professional Services Specialist (Enterprise Physical Security Systems) - SOLOSQUIDSOLOSQUID • oshawa, on, ca
Professional Services Specialist (Enterprise Physical Security Systems) - SOLOSQUID

Professional Services Specialist (Enterprise Physical Security Systems) - SOLOSQUID

SOLOSQUID • oshawa, on, ca
13 days ago
Job type
  • Full-time
Job description

Professional Services Specialist (Enterprise Security Systems)

Location: Ontario (Canada) | Type: Full-Time


About SoloSquid

SoloSquid is a professional services firm that works with enterprise clients to deploy, optimize, and maintain advanced security systems and build custom integrations when off-the-shelf solutions aren’t enough. We bridge the gap between what traditional security integrators deliver and what modern enterprise environments need.

We're growing and looking for a skilled technician who wants to move beyond the “box and cable” world into high-value enterprise problem-solving. Someone who knows their way around Genetec Security Center and can confidently work with clients to deliver rock-solid results.


Who This Role is For

  • You're a mid- to senior-level technician or technical specialist with experience in enterprise security systems.
  • You enjoy troubleshooting, solving challenging technical problems, and working directly with customers.
  • You’re looking to grow beyond break/fix work into project delivery, optimization, and long-term customer success.
  • You’re comfortable acting as a technical advisor, working with both internal teams and external clients.


What You’ll Be Doing

  • Deploying, configuring, and optimizing enterprise Genetec systems and peripherals (access control, video, analytics, and more).
  • Auditing existing deployments and recommending improvements or redesigns.
  • Acting as a technical lead on client projects, from kickoff to handover.
  • Supporting custom integrations and automation developed by our internal dev team.
  • Providing Tier 2/3 support, identifying root causes of performance issues, and helping customers get the most out of their systems.


What We’re Looking For

  • 3+ years working hands-on with enterprise security systems (especially Genetec).
  • Strong grasp of networking fundamentals, Windows Servers, and SQL.
  • Experience working with enterprise clients — hospitals, utilities, higher ed, airports, etc.
  • Comfortable juggling multiple projects and working independently.
  • A desire to grow into a customer-facing role that includes project delivery, optimization, and advisory.


Nice to Have:

  • Genetec certifications
  • Experience with scripting, automation, or video analytics
  • French proficiency (bilingual is a bonus)


Why Join SoloSquid?

  • 100% remote - with a focus on outcomes not how many hours you've worked
  • Small team, big impact — you wont feel like a number
  • Interesting technical challenges that go beyond camera counts
  • Group Benefits Plan
  • Room to grow as we expand managed services and pro-services offerings


Sound Like You?

Apply now and let’s talk. We’re not looking for someone to just “check the boxes” — we’re looking for someone who wants to make a real impact alongside a team that’s redefining what Genetec professional services can be.

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Professional Services Specialist (Enterprise Physical Security Systems) - SOLOSQUID • oshawa, on, ca

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