Program Manager

Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Job Description:

Reporting to the Senior Manager the Program Manager is responsible for undertaking the management planning and implementation of specific projects assigned to him/her within the Specialty Services department. Projects are to be implemented through a caseworker approach based on an internal program structure. It is important to note that at all times the Patient Access Center should work as team and the overall performance as a whole is paramount

Responsibilities:

• -Oversees associates to ensure their ability to handle calls and provide appropriate customer service document requirements in the system and manage follow-up calls.
  - Monitors the performance of staff members to assess training needs and requirements.
  - Provides input for scheduling in order to provide adequate staffing; makes recommendations to management for required changes.
  - Assists with quality assurance and quality improvement initiatives; makes recommendations for changes in operations and assists in the execution of these changes.
  - Project management including but not limited reimbursement programs compliance and education based programs and clinical patient support programs;
  - Implement assigned call centre projects;
  - Design and development of new projects including development of protocols resource allocation and database;
  - Ongoing evaluation of project strengths weaknesses and potential areas for improvement;
  - Produce all project related reporting;
  - Participate in client meetings;
  - Daily and on-going client project communications;
  - Identify and implement staff recruiting strategies and participate in the hiring process.
  - Responsible to report all Adverse Events to the assigned units/departments.
  - The Program Manager will also be assigned other duties and tasks as required from time.

Experience and Educational Requirements:

• Minimum University Degree in Business Administration Science or equivalent experience;

• Science / healthcare background an asset;

• Minimum of 3 years experience in the pharmaceutical/biotech or healthcare-related industries;

• Strong client management experience an asset

• Minimum 2 years experience in project or program management;

• Minimum 2 years of People management experience

• Experience in reimbursement considered an asset;

• RN/RPN designation an asset and may be required by specific programs

Minimum Skills Knowledge and Ability Requirements:

• Advanced knowledge of pharmaceutical distribution industry

• Working knowledge of automated warehouse operating system

• Strong business and financial acumen

• Strong analytical and mathematical skills

• Ability to communicate effectively both orally and in writing

• Effective interpersonal and leadership skills

• Effective organizational skills; attention to detail

• Ability to consistently meet deadlines

• Excellent problem-solving skills; ability to resolve issues effectively and efficiently

• Excellent presentation skills

• Knowledge of Microsoft Word Excel PowerPoint and other Office Programs

What Cencora offers

We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more.

Full time

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Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment requested AmerisourceBergen will accommodate people with disabilities during the recruitment assessment and hiring processes and during employment.

Salary Range*

81428 - 131428 CAD

This posting is intended to fill an existing vacancy for our Program Manager role.

Affiliated Companies:Affiliated Companies: Innomar Strategies

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1