Billing and Payment Specialist

Billing & Payment Specialist
North York, ON (2 Days In-Office / 3 Days Remote)
$18/hour
Gaming Industry

Are you passionate about gaming and experienced in billing, payments, or vendor management? Join our fast-growing gaming company in North York as a Billing & Payment Specialist and help support our global player community while driving revenue through strong payment partnerships.

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About the Role

Reporting to the Global Payment & Partnership Lead, the Billing & Payment Specialist manages our billing administration system (PayLetter) and oversees relationships with payment gateway vendors. You’ll support players with billing inquiries, troubleshoot payment issues, and negotiate vendor contracts to ensure competitive rates and revenue growth.

This is a hybrid position: 2 days per week in our North York office, 3 days remote.

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Key Responsibilities

Billing Administration

• Manage and analyze data within our billing system (PayLetter)

• Support players with in-game currency issues and deposit page errors

• Troubleshoot billing discrepancies and ensure accurate charges

• Coordinate with PayLetter to manage system access and recommend improvements

Payment Gateway & Vendor Management

• Partner with new and existing payment vendors to review rates and marketing opportunities

• Negotiate commission rates and contract terms to maximize revenue

• Manage the full integration process between PayLetter and payment gateway vendors

• Review contracts to ensure fair pricing and compliance with legal requirements

• Identify revenue opportunities across different regions

• Track marketing support agreements and follow up on funds owed

• Prepare reports outlining vendor pay rates and sponsorship agreements

• Maintain strong, professional vendor relationships

Ticket & Support Management (Peak Period Support)

• Respond to online support tickets related to billing, accounting, and in-game issues

• Investigate player-submitted bug reports and escalate confirmed issues to QA

• Review violation reports and take appropriate account action when necessary

• Conduct account verifications for lost or compromised accounts

• Troubleshoot player issues until fully resolved

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What Success Looks Like

• Vendor contracts are negotiated at competitive commission rates

• Marketing and sponsorship agreements generate measurable revenue

• Player billing issues are resolved accurately and efficiently

• Positive feedback from vendors and internal stakeholders

• Strong collaboration with Live Operations, IT, and third-party partners

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Qualifications & Skills

• 2+ years of experience in billing, payments, vendor management, or a similar role

• Strong Excel and technical skills

• Excellent written and verbal communication skills

• Proven negotiation abilities

• Strong time management and organizational skills

• Detail-oriented with the ability to manage multiple priorities

• Team player with strong interpersonal skills

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Work Environment

• Fast-paced and collaborative gaming environment

• Supportive team culture

• Opportunity to gain experience in global payments within the gaming industry

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If you’re organized, analytical, and ready to grow your career in the gaming industry, we’d love to hear from you!

• About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

  ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.