Patient Engagement Specialist - AutoCruitment

Patient Engagement Specialist

Who We Are

Within a clinical trial, recruiting patients to participate is frequently the most difficult and time-consuming activity. AutoCruitment has developed a targeted, direct-to-patient online marketing platform to recruit, screen, and refer patients for clinical trials and specialty procedures.

Position Overview

As a Patient Engagement Specialist at AutoCruitment, you will play a crucial role in the patient recruitment process for clinical trials. Leveraging our innovative, direct-to-patient online marketing platform, you will connect patients with research sites, ultimately helping to drive patient randomization and accelerate clinical trial progress. By effectively engaging with patients through personalized communication, you will directly contribute to improving the quality of recruitment and retention efforts, while maintaining a seamless experience for both patients and research teams.

Key Responsibilities:

• Patient Engagement & Communication: Act as the primary liaison between patients and research sites by reaching out to patient referrals through phone and email, ensuring timely and effective communication throughout the recruitment process.
• Data Management & Tracking: Maintain accurate and up-to-date records of all patient interactions and progress in the recruitment process, ensuring that all information is documented in the computerized database.
• Screening & Referral Coordination: Utilize study-specific scripts to screen patient referrals for eligibility, providing consistent and clear information about next steps.
• Collaboration & Feedback: Work closely with management and internal teams to share insights, provide feedback, and collaborate on strategies for referral retention and process improvement.
• Team Support & Problem Solving: Participate in team meetings, contributing to the development of patient engagement strategies and proactively identifying challenges and potential efficiencies to improve the patient recruitment process.

Specific Responsibilities:

• Contact patient referrals through phone and email to guide them through the recruitment process and educate them on clinical trial participation related to their study of interest.
• Maintain an organized and comprehensive record of all communications with patients in the company’s database.
• Develop and apply study-specific scripts to screen patients and determine their eligibility for the study.
• Collaborate with management to implement and refine referral retention strategies, ensuring effective engagement throughout the recruitment process.
• Attend and actively participate in all required team meetings and company-wide initiatives.
• Communicate regularly with peers and cross-functional teams to determine site needs and support ongoing patient recruitment efforts.
• Proactively identify any challenges or inefficiencies in the recruitment process and work with the team to address them.
• Maintain strict confidentiality and ensure the secure handling of Protected Health Information in accordance with regulations and clinical trials protocols
• Any other duties as assigned

Key Qualifications:

• Bachelor’s degree in a Health or related field is required.
• Prior experience in customer service, patient services, or patient call center environments is preferred.
• Experience in a clinical research setting is an asset but not required.
• Familiarity with ICH-GCP and FDA guidelines is a plus.
• Strong proficiency in Microsoft Office programs (Excel, Outlook, Word) and web-based applications.
• Excellent verbal and written communication skills.
• High level of integrity and confidentiality when dealing with sensitive patient data.
• Ability to manage multiple tasks efficiently and maintain attention to detail.

AutoCruitment’s BAR for Success:

At AutoCruitment, we believe that three core principles set us apart. We expect our team and prospective team members to showcase qualities aligned with these principles:

• Better Together: facilitates open conversation and develops buy-in. Socializes ideas and plans, overcommunicates, actively listens, and closes the loop. Balances own interests with others.
• Always do the Right Thing: demonstrates consistency in words, actions, and follow through. Shares news transparently and creates a safe atmosphere for others to speak up. Balances short and long-term impacts for stakeholders and escalates when the ‘right thing’ is unclear.
• Redefine What’s Possible: Demonstrates a bias for action and challenges the status quo. Strives to exceed expectations, seeks and implements improvements, and roots decisions in data.

Other Core Competencies

• Attention to Detail: carefully reviews information, identifying errors, and maintaining a methodical approach to tasks.
• Communication: develops and delivers clear and concise communications across a variety of mediums to different audiences.
• Learning Agility: actively learns through experimentation when tackling new problems, using both successes and failures as learning opportunities.
• Plans and Aligns: plans and prioritizes work to meet commitments aligned with organizational goals.
• Self-Development: actively seeks new ways to grow and be challenged using both formal and informal development channels.

Physical & Environmental Requirements:

• Frequent computer use
• Frequent sitting/standing at a desk or workstation for extended periods
• Frequent written/verbal communication (virtual meetings, phone calls, reports)
• Rarely active participation in video calls
• Must have access to a quiet, professional workspace and reliable internet connection

AI Disclosure

AutoCruitment uses LinkedIn which includes AI-powered features. However, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people.

Vacancy

This is a replacement for an existing position.

Accommodation

We are committed to fostering an inclusive and accessible workplace. Accommodations are available throughout the recruitment and selection process for applicants with disabilities. If you require accommodation at any stage, please let us know and we will work with you to meet your needs.