Talent.com
BusPlanner
Product Support SpecialistBusPlanner • CA
Product Support Specialist

Product Support Specialist

BusPlanner • CA
30+ days ago
Job type
  • Full-time
Job description

BusPlanner is building a world-class Client Services practice, and we are looking for driven, talented, and technically-minded Product Support Specialists to join our journey. This is a unique opportunity to be a part of a growing team as we strive to make a positive impact in the world of school bus transportation.

Who we are

BusPlanner builds market-leading software solutions for K-12 transportation departments across North America. We are on a mission to improve student transportation and empower the people who make it happen. We firmly believe that it takes both product innovation and stellar customer service to achieve our mission. BusPlanner has a 40-year legacy in delivering winning products and services to its clients, and we are only getting started!

What you will do

  • Deliver industry-leading product and technical support to clients from across North America
  • Troubleshoot backend issues including data discrepancies, imports/exports, and performance concerns
  • Configure, manage, and maintain Windows-based environments for our growing pool of cloud-hosted users and applications
  • Work hands-on with database management systems (primarily SQL Server) to analyze and resolve client issues
  • Create and update help modules, client-facing documentation, and internal troubleshooting guides
  • Participate in a rotating support schedule covering help desk hours from 7am to 7pm ET, with occasional after-hours coverage

What you bring to the table

  • 3+ years in a client-facing technical support or product support role
  • Strong proficiency in Windows environments (admin, configuration, command-line operations)
  • Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical users
  • A proactive, problem-solving mindset and a desire to take ownership of technical challenges
  • Strong organizational skills and ability to prioritize multiple requests in a fast-paced setting

What We Offer

  • Competitive salary and performance-based bonuses.
  • Full health and wellness benefits.
  • Flexible work hours and remote-friendly setup.
  • A collaborative team culture focused on exceptional customer service.
#J-18808-Ljbffr
Create a job alert for this search

Product Support Specialist • CA

Similar jobs

Remote Product Support Specialist

FullsteamCanada
Remote
Full-time

A leading technology company is seeking a motivated Product Support Specialist to provide exceptional support to clients in navigating their software.This remote full-time role requires strong prob... Show more

 • Promoted

Product Support Supervisor

MacDon Industries Ltd.CA
Full-time

Reporting to the Director of Global Product Support, the Product Support Supervisor coordinates a team of in‑territory representatives to provide after sales support for MacDon equipment.They sched... Show more

 • Promoted

Proactive Product Support Specialist for Client Technical Success

BusPlannerCA
Full-time

Become a crucial part of a supportive team as a Product Support Specialist, offering expert technical assistance to clients in school transportation.Utilize your skills in a flexible, remote-friend... Show more

 • Promoted

Product Support Specialist - Remote & Flexible Hours

BusPlannerCA
Remote
Full-time

A leading software solutions provider in Canada is seeking Product Support Specialists to deliver industry-leading technical support to clients.The role involves troubleshooting backend issues, man... Show more

 • Promoted

Technical Support Specialist

Midea CanadaCanada, Canada
Full-time

Technical Support Specialist- HVAC.About Midea America Canada Corporation (MACC):.Midea America Canada Corporation (MACC) is a Global leader in home appliances manufacturing, dedicated to improving... Show more

 • Promoted

Player Support Specialist

Bring It OnCanada, Canada
Full-time

Bring It On is creating the next generation of skill games.We deliver games that people enjoy for many years while earning money by playing excellently! Skill is the most exciting category in the g... Show more

 • Promoted

Product Owner

CarePortalsCanada, Canada
Full-time

Remote | 🕒 Full-time | 🚀 Fast-growing SaaS startup.CarePortals is building the backbone of direct-to-consumer telehealth.We help digital health brands launch faster, run more efficiently, and sca... Show more

 • Promoted

Product Development Specialist

Ice River Sustainable SolutionsCA
Full-time

Product Development Specialist.Location: Stratford, Ontario, Canada.This role is responsible for leading the development of innovative, high‑quality outdoor furniture collections.It blends trend re... Show more

 • Promoted

Sales Product Specialist

Zendesk GroupCA
Full-time

Job Description**Job Description**As an AI Sales Specialist, you'll be responsible for driving the growth and adoption of our full suite of AI products.In this quota-carrying overlay role, you’ll w... Show more

 • Promoted

Technical Support Specialist

FlexspringCA
Full-time

At Flexspring, you will have the autonomy and flexibility to tackle your role in a way that is right for you.We foster a learning culture that will allow you to develop new skills and progress in y... Show more

 • Promoted

Product Implementation Specialist in Advanced Mortgage SaaS Environments

nestoCA
Full-time

Shape the future of mortgage technology as a Product Implementation Specialist.Engage directly with clients and utilize your expertise to deliver top-tier SaaS solutions in a fast-paced industry.Se... Show more

 • Promoted

Proactive Technical Support Specialist Role

BoldrimpactCA
Full-time

Be the voice of support as a Technical Support Specialist.Address client inquiries, troubleshoot issues, and deliver outstanding service experiences.Your role will involve collaborating with teams ... Show more

 • Promoted

Training Support Specialist

UE SYSTEMSCanada, Canada
Full-time

At UE System we believe that every person regardless of their industry, company size, experience and budget should have the tools and support to help their facilities operate more efficiently, reli... Show more

 • Promoted

Product Specialist – New & Used Vehicles

Castlegar ToyotaCA
Full-time

A leading automotive dealership in Canada is seeking enthusiastic individuals for a sales position focused on building customer relationships.The role involves assisting clients in selecting vehicl... Show more

 • Promoted

Bilingual Product Support Specialist

Conquest PlanningCA
Full-time

Be among the first 25 applicants.Established in 2018, Conquest Planning was founded by a team of financial technology veterans whose track record of success spans over 30 years in the financial pla... Show more

 • Promoted

Product Support Specialist

FullsteamCanada
Full-time

It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping bu... Show more

 • Promoted

Bilingual Product Support Specialist - Remote (EN/FR)

Conquest PlanningCA
Remote
Full-time

A leading financial planning software firm is looking for a Bilingual Product Support Specialist.This remote role involves assisting users with software, delivering training, and creating support d... Show more

 • Promoted

Product Support Specialist

EnboarderCA
Full-time

At ICwhatUC, we’re on a mission to create the world’s best real time and self serve experiences.Have you ever felt like you could fix a simple problem at home or on a job if you only had the right ... Show more