General Manager

Summary

The General Manager is responsible for overseeing all Sky Cafe local base operations. A strong business acumen is essential to this role.

Job Responsibilities

• General Manager Job Duties:
• Promote and embody the company core values, ensuring all team members are committed
• Responsible for providing a safe and secure work environment for all employees
• Promote a Safety-First environment within the workplace
• Prepare and deliver monthly forecast for all flight activities and base expenses
• Manage corporate financial expectations to maximize profit to budget
• Participate in annual budget preparation
• Attend regular QBR’s with clients to represent your base
• Participate in RFP’s as it relates to your station
• Manage and review Daily Labour Percentage (DLP) /Revenue performance and adjust accordingly
• Manage and maintain carrier/company KPI expectations
• Engage in regular employee/leadership engagement meetings
• Ensure employees are in compliance with uniform, appearance, and personal protective equipment policies (safety toe shoes, uniform cleanliness, and jewelry)
• Adhere to all policies and follow established procedures
• Participate in required meetings, providing input and recommendations
• Conduct appropriate Operational/Safety briefings
• Conduct training and provide ongoing training support to all staff.
• Perform audits ensuring all employees are following Company policies and procedures
• Communicate regularly with your Director as it relates to the operation
• Communicate regularly with all airline customers to foster strong relationships
• Attend weekly/bi-weekly/monthly customer engagement meetings
• Prepare and be able to present financial and operational metrics regularly
• Accountable for meeting or exceeding all safety, financial, and operational objectives
• Assess and develop leadership to maximize potential (succession planning)
• Have a complete understanding of all contract details by carrier and base to ensure we are maximizing our revenue for each carrier handled.
• Identify high potentials (HIPOTS) for future growth and development within the company
• Actively participates in the Safety Management System (SMS)
• Ensure GPET incident report (Safety Management System – SMS) is generated and sent out within 3 hours of occurrence
• Ensure all required training is completed to company standard
• Perform all functions of all operational positions, as needed
• Delegate job duties as required and ensure completion
• Ensure timely execution of all required duties and expectations
• Travel from time to time to alternate locations to provide guidance and support
• Perform other duties as assigned

Work Environment

• Exposure to extreme temperature changes and noise
• May be required to work in a cold room of 4 degrees or less for extended periods of time
• Must be capable of lifting/pushing/pulling up to 50lbs (23 kg) on a regular basis as per the physical demands analysis for the task at hand
• Regular standing, bending, and lifting during shift
• Must be able to work at heights up to 25 feet or more depending upon type of aircraft
• Able to perform job duties outside in all weather conditions

Core Competencies

• Efficiently work as part of a team, as well as independently without direct supervision
• Effective verbal and written communication skills, with individuals at all levels of the organization
• Strong financial management background
• Ability to thrive and adapt in a fast-paced environment
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Excellent prioritizing, time management and organizational skills
• Proficient in Microsoft Excel, Word, G Mail, Google Drive
• Attention to detail in all areas of work
• Confident, consistent, decisive personality
• Willingness to learn and adapt to a changing work environment
• Ability to ensure confidentiality of sensitive information
• Strong skills in conflict resolution
• Possess a strong safety focus
• Strong customer service mindset
• Ability to organize and manage multiple priorities
• Excellent interpersonal skills and a collaborative management style
• A demonstrated commitment to high professional ethical standards and a diverse workplace

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