Assistant, IT (Helpdesk)

Assistant, IT (Helpdesk)

Full-time Fixed-term Contract

1 year contract (April 2026 - April 2027)

Crofton House School offers a girl-centred learning environment for students from Junior Kindergarten to Grade 12. Here, students are motivated to strive for their best selves, embracing academic challenge and diverse experiences, guided by staff who know them and believe in them.

Crofton House School fosters a strong sense of community among educators, staff, students, and families. Here, everyone can contribute to the strength of our school– including you.

We offer extensive professional development opportunities, competitive compensation and a comprehensive benefits package. Our 10-acre campus provides modern facilities, as well as beautiful outdoor spaces and a daily connection to nature.

We are seeking a proactive and service-oriented IT Assistant to join our Technology team. This role is ideal for someone with a strong foundation in technical support who enjoys working in a dynamic, educational environment. The IT Assistant will be the first point of contact for hardware, software, and network-related issues across campus, providing essential support to students, staff, and faculty. From resolving device and system issues to managing helpdesk tickets and supporting classroom technology, this role is key to ensuring the smooth operation of IT services throughout the school. The ideal candidate brings a mix of technical know-how, customer service skills, and a willingness to grow within a collaborative team.

This is a one year contract to cover a leave and is based in-person at our campus in Kerrisdale. This role may involve occasional evening and weekend hours to support school operations. These commitments are typically scheduled in advance to allow for proper notice.

Responsibilities:

• Provide first-level technical support for hardware, software, and network-related issues across campus

• Troubleshoot and resolve issues with Windows and Apple devices, printers, AV systems, and classroom technology

• Support account management including password resets, access permissions, and system onboarding for staff and students

• Assist with the deployment, setup, and maintenance of student and staff devices, including iPads and laptops

• Monitor and manage the IT helpdesk ticketing system, ensuring timely responses and proper issue escalation

• Support teachers with classroom technology tools and platforms (e.g. Google Workspace, Zoom)

• Maintain accurate documentation of issues, solutions, and procedures in an internal knowledge base

• Participate in IT projects including software rollouts, inventory tracking, and school year preparations

Knowledge, Skills and Abilities:

• Post-secondary education and/or equivalent experience (helpdesk or IT support role) is required

• Strong knowledge of Windows and macOS environments

• Familiarity with Google Workspace for Education and tools like Jamf, Mosyle, or other mobile device management platforms

• Willingness to take initiative while working under supervision

• Works well in a team and adapts to shifting priorities

• Excellent interpersonal and communication skills, with a customer-focused approach

• Ability to explain technical issues in plain language

• Strong organizational skills and attention to detail

• Ability to manage multiple tasks and prioritize deadlines

• Professional and friendly demeanor in-person, on the phone, and via email

• Experience working in a school or educational environment

• Understanding of student information systems (e.g., Blackbaud, MySchool, Veracross) an asset

• Experience supporting classroom technologies and AV systems an asset

• Exposure to basic networking and Cisco environments an asset