Medical Office Administrator – Booking Clerk/Secretary

Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada’s Top Employers for Young People in 2025.

About the Mary Pack Arthitis Program (MPAP):

MPAP is operated by Vancouver Coastal Health, but also offers services in health regions across the province, with locations in Vancouver, Victoria, Penticton and Cranbook. Some services and classes are also offered virtually and by phone using telehealth, increasing the ease of access for health care for people with arthritis across the region.

This program, located in Victoria, BC, is part of the Mary Pack Arthritis Program, which has locations across

Vancouver Coastal Health is looking for a Booking Clerk/Secretary to join the Mary Pack Arthritis Program in Victoria, Apply today to join our team!

Job Summary:

Come work as a Booking Clerk/Secretary with Vancouver Coastal Health!

Salary Details: The salary range for this position is CAD $ – CAD $

As a Booking Clerk/Secretary, you will:

• Provide scheduling/booking, clerical and reception functions for the area.
• Support your team by performing duties such as:
• scheduling and booking a variety of client/patient appointments and follow up visits, tests and referrals,maintaining appointment calendars for all designated physicians and/or other designated health care professionals,maintaining and printing daily schedules that integrate activities from various sites as needed,rearranging schedules to meet changing demands/requests and preparing and confirming client/patient information.
• Maintain client/patient charts entering data into a computerized system and updating statistics on client/patient attendance.
• Arrange for patient transportation.
• Provide clerical functions that include typing technical and non-technical materials proficiently utilizing a variety of computer software applications such as word processing, spreadsheet, database and presentation software.
• Provide reception services by greeting clients/patients and others and directing them to appropriate areas and/or responding to general inquiries.
• Answer and responds to phone messages or forwards callers to appropriate health care professional or other personnel.
• Maintain departmental equipment, supplies and filing systems.
• Perform timekeeping functions for designated staff as required.

Qualifications:

Education & Experience

• Grade 12, two year’s recent, related experience or an equivalent combination of education, training and experience.

Knowledge, Skills & Abilities

• Ability to deal with others effectively.
• Knowledge of medical terminology.
• Ability to communicate effectively both verbally and in writing.
• Ability to organize work.
• Ability to operate related equipment.
• Ability to keyboard at 40
• Physical ability to carry out the duties of the position.

Closing Statement:

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and “going first” when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal.
Thank you for your interest in Vancouver Coastal Health.