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reservations supervisor - hotel
reservations supervisor - hotelHarrison Hot Springs Resort & Spa • Harrison Hot Springs, BC, CA
reservations supervisor - hotel

reservations supervisor - hotel

Harrison Hot Springs Resort & Spa • Harrison Hot Springs, BC, CA
30+ days ago
Job type
  • Permanent
Job description
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 35 to 40 hours per week
  • Education:
  • Expérience:

    • Education

  • Secondary (high) school graduation certificate

    • Work setting

  • Hotel, motel, resort
  • 201 - 400 rooms

    • Tasks

  • Co-ordinate activities with other work units or departments
  • Perform same duties as workers supervised
  • Prepare and submit reports
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs
  • Co-ordinate, assign and review work
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
  • Take, cancel and change room reservations
  • Respond to complaints of guests
  • Receive and record bookings for package tours
  • Provide staff training
  • Provide, arrange for, or refer guests to valet parking services
  • Provide information on hotel facilities and services
  • Process credit cards, vouchers and other payments
  • Process group arrivals and departures
  • Perform front desk duties
  • Make and confirm reservations
  • Ensure smooth operation of computer equipment and machinery
  • Confirm transportation and accommodation reservations
  • Co-ordinate work activities with other departments
  • Answer inquiries and provide information to customers
  • Answer electronic enquiries
  • Resolve conflict situations
  • Professionalism in customer service
  • Conduct sales calls
  • MS Office

    • Computer and technology knowledge

  • Internet

    • Security and safety

  • Basic security clearance

    • Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Large workload
  • Tight deadlines
  • Work under pressure
  • Ability to work independently

    • Personal suitability

  • Accurate
  • Client focus
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Punctuality
  • Time management

    • Employment terms options

  • Early morning
  • Evening

    • Experience

  • 2 years to less than 3 years

    • Employment terms options

  • Morning
  • Day
  • Weekend

    • Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefits

    • Financial benefits

  • Group insurance benefits
  • Life insurance

    • Other benefits

  • Free parking available
  • On-site amenities
  • On-site housing options
  • Other benefits
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Reservations supervisor - hotel • Harrison Hot Springs, BC, CA

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