Care Designer/Rpn (Part Time Position) – Ottawa

OverviewHappier Aging Philosophy: At Nurse Next Door, we believe that getting older doesn't have to feel sad or helpless. Aging should be celebrated. We call this Happier Aging. Happier Aging starts with you.Caregiving as a Career: We are redefining the home care industry and are a career destination in North America. We believe in Caregiving as a Career—a career that is respected, valued and offers personal and professional growth opportunities. Our People Promise embodies the belief that you can thrive at work and have fun along the way. We form genuine relationships and support our team members to achieve their goals through Bold Kindness.What We Offer:Nurse Next Door People Promise: you love coming to work24/7 support to assistFlexible scheduling with guaranteed weekly hours and opportunity for growthOne-on-one in-home care with private clientsResponsibilities And DutiesConsult ConversionConduct Caring Consults, assess clients with respect to physical, emotional, clinical and environmental needs and advise on client care; achieve conversion goalof 90%Develop relationships with community leaders and professional organizations to establish long-term relationships for referralsDevelop, promote and ensure high quality, innovative customer serviceAct as advisor in Caring Consult to ensure client and contacts have all information pertaining to care and services providedClient Care Delivery and ExperienceAttend all First Visits with caregivers to ensure client needs and care plans are executed as per the service agreement; set and model expectations for caregiverConduct Supervisory Visits to ensure caregiver fit and quality of care; deliver a premium client experience impacting Net Promoter Scores of 9 or higherDevelop appropriate and individualized care plans and update as requiredEducate clients on self-care and evaluate client response to care providedMonitor risk issues and analyze trends, adapting care as neededCoordinate care, implement clinical solutions, and evaluate client outcomes based on client goalsResponsible for client care as neededPeople LeadershipLead the caregiving team by setting clear goals, assigning tasks, coaching in the moment, and providing continuing education as neededDeliver on the Brand Promise by leading the client experience and ensuring caregivers go above and beyond to bring peace of mind to clients and familiesConduct First and Supervisory visits to evaluate caregiver performance and job satisfaction, impacting the employee experience with Net Promoter Score of 9 or higherVerify caregiver skills on site as needed pertaining to the care planScheduling CollaborationCoordinate scheduling with the General Manager to determine matching, communicate changes in client requirements, or caregiver assignmentsEnsure client coverage is secured, especially for urgent care, caregiver cancellations and limited availability; assist with scheduling as neededMaintain data integrity and completion of client filesAdministrationMaintain excellent documentation practicesReview and update client records quarterly, or as needed, to ensure 100% accuracy and completenessEnsure progress notes are reviewed and provide necessary coaching to caregiversAnswer phone calls as needed and document all intakes appropriately, including entering into AlayaCare and ensuring proper follow upRequirementsExperienced Registered Practical Nurse, licensed to practice in the Province of OntarioBLS CertificationValid driver's license (will have access to company vehicle)Strong computer skills, ideally proficient in G-Suite: Gmail, Drive, Docs, CalendarExceptional written and verbal communication skills in the English languageBilingualIntentional organization, planning, time management and multitasking skillsDemonstrated experience setting and achieving goalsCustomer service and leadership background considered an assetUp to date Criminal Record Check with Vulnerable SectorUp to date Negative TB testFlexible availability, with evenings, weekends and some holidays includedRate of pay negotiable based on experienceNurse Next Door is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees.Requests for accommodation due to a disability or any other protected characteristic can be made throughout the recruitment process and during employment.#J-18808-Ljbffr