Quality Assurance Analyst, Web Applications (18-month Contract)

The Role: We are seeking a Quality Assurance Analyst to join our Web Applications team. This is a Full-Time 18-month contract position.

Location: Windsor, ON. We offer full time in-office and hybrid flexibility.

Who we are: HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer.

Why we’re different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees.

We’re about communities too. HUB/HCC is committed to a formal program – HUB Gives – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play.

Position Overview:

The Web Applications team is primarily responsible for the planning, development, deployment, and ongoing maintenance of customer-facing web applications that allow our visitors to quote, purchase and modify their insurance policies online.

As a Quality Assurance Analyst on the team, you’ll improve the reliability, performance, and stability of the applications within our portfolio through manual testing, regression testing, and the identification of application defects to be remedied by application developers.

You will have the opportunity to use cutting edge tools to help design and build performant and reliable applications to deliver exceptional experiences to our insurance industry customers. We use the same technology as the cool kids, with the same remote work capabilities. We want awesome, so if you’re looking for more than a job, begin a new adventure with us. Go ahead, tell us how awesome you are, and we’ll brag a little about ourselves too.

KEY RESPONSIBILITIES

• Plan and conduct manual testing for applications following industry and team best practices
• Plan and conduct regression testing to ensure that unintended changes are not introduced
• Collaborate with team members to plan, document, estimate and execute projects
• Stay up to date with industry best practices and new technologies and tools
• Research, propose and implement improvements to products and workflows
• Automate tasks and build tools to increase efficiency
• Identify & help mitigate project risks (security, technical, and otherwise)
• Learn and understand the needs of our customers and the business and design solutions that positively impact both
• Prioritizes available tasks and personal workload to meet the team's goals and respond to emergency situations effectively

REQUIRED SKILLS AND QUALIFICATIONS

• Post-secondary diploma/degree in Computer Science or equivalent experience
• Strong verbal and written communication skills
• Experience manually testing software/web applications
• Experience writing and executing comprehensive test plans which validate both technical and business requirements
• Desire and ability to learn new methodologies and skills
• Self-sufficient and able to work autonomously
• Collaborative and able to work on a team
• Strong problem solving and analysis skills
• High attention to detail
  

USEFUL SKILLS AND EXPERIENCE

• Git
• CI/CD platforms (CircleCI, Travis CI, Jenkins, etc.)
• Building and working with REST APIs
• Logging and monitoring platforms (Sentry, Datadog, NewRelic, etc.)
• Task and project management via Jira and Asana
• Workplace messaging via Slack and Teams
• Experience building frontend and backend systems using common frameworksWe use Django and React
• Familiarity with some of the supporting technology we use:AWS and Linux environmentsDocker and KubernetesPostgreSQL or MySQLRedis and MemcachedCelery Task Queue or RabbitMQ
• Strong dynamic programming language skillsWe use Python and JavaScript
• Experience testing web applications with automation toolsWe use Pytest and Selenium; Robot and Casper are good too
• Insurance/financial industry
• agile Scrum
• Bilingual: English & French

OUR COMMITMENT

• An environment that fosters continuous learning and improvement.
• A leadership team dedicated to your growth and success.
• To listen. Our employees have great ideas. We implement them.
• Appreciation of your efforts. Every day.
  

Salary Expectations:

The expected salary range for this position is $55,000 - $68,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level.

AI and Automation Notice:

HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review.

Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

#WeAreHCC

Department Information TechnologyRequired Experience: 2-5 years of relevant experienceRequired Travel: No Travel Required

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