Sr. Help Desk Analyst

The Application Help Desk Analyst role will provide front line support primarily to members of the public accessing various online systems in relation to the ministries of Education and Advanced Education. The analyst works directly with end users to troubleshoot technical issues.

The analyst will be assigned to support various business areas for application support. However, this role may be reassigned to work in other business areas as required.

The analyst will primarily work remotely; however, they may be required to attend meetings or work sessions in office on reasonable notice from the Province. At the time of providing such notice, the Province will advise of the expected duration of any such meetings or work sessions. However, time to travel and any associated expenses to and from Edmonton and/or travel within Alberta will be at no cost to the Province.

Help Desk Analyst works directly with end users to troubleshoot technical issues.

The resource will be responsible for delivering the following services:

Qualifications

Minimum of four years of experience in the following areas:

Minimum of one year of experience in the following area:

Nice to Haves:

Spirit Omega is committed to a diverse and inclusive workplace. We welcome applications from anyone, including members of Indigenous peoples, Women, visible minorities, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities.

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