Client Success Specialist

Bilingual Client Success Specialist (English/French)
Join SAVARD Personnel Group - where your skills are valued!
We are seeking a Bilingual Client Success Specialist (CSS) to join our team in Toronto. This role plays a critical part in delivering exceptional service to our clients by supporting both operations and sales. The CSS works cross-functionally with internal teams and carriers to provide strategic solutions, ensure accurate billing and reporting, and exceed client expectations.
This is a full-time, permanent, in-office position Key Requirements:

• Fully bilingual in English and French (written and verbal)
• Minimum 2 years of account management or customer service experience
• Bachelor’s degree required OR 2–3 years of relevant experience in lieu of degree
• Experience or education in transportation/logistics preferred
• Strong client relationship management skills with a customer-first mindset
• Ability to analyze, audit, and process detailed billing and service data accurately
• Experience collaborating with internal teams and external partners (carriers/vendors)
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Comfortable working with CRM systems (Salesforce experience is an asset)
• Highly organized, detail-oriented, and able to manage multiple priorities
• Strong problem-solving skills with the ability to troubleshoot independently
• Professional communication skills with the ability to present to business users and decision-makers

Shifts:

• Monday - Friday 8am-5pm

Duration:

• Full time, permanent

How to Apply:

• Apply & Receive offers NOW! Download Savard 24/7 App!
• Call us at 519-900-7732
• Job ID# 54810568