Building Software Administrator (PFT) (CUPE 7.26)

Position Description:

• Building Permit Tracking System (Cityview)
• Troubleshoot and resolve identified problems within Cityview operations, workflows, business rules for all functions of the department, and coordinate system solutions with the IT department as required.
• Supports the ongoing development, implementation, and evolution of the Cityview system.
• Update Cityview as needed.
• Acts as main contact for Cityview.
• Resolve Cityview software concerns.
• Lead the integration of Cityview into the daily operations of the County, including staff training and the preparation of manuals, system documentation, and user guidelines.
• Evaluate application permissions to ensure staff compliance with established procedures and effective adoption of system usage.
• Work in collaboration with Information Technology (IT) and other staff in the installation and configuration of Cityview, management of data, storage structures, data integrity and user access.
• Coordinate the investigation of system errors to identify root causes, advise teams on resolving user errors, and share practical tips to enhance system understanding and utilization for improved performance.
• Correct any data entry errors in Cityview.
• Recommend modifications and/or enhancement to Cityview to meet user needs.
• Understands the interrelationships and information flow between different user applications in Cityview, including Permitting and Inspections, Bylaw Enforcement, Planning and Engineering.
• Perform testing for all process and workflow changes and provide accurate and concise feedback to ensure the department’s needs are met.
• Reviews existing processes and identifies and recommends opportunities for efficiency improvement through streamlined Cityview processes, reports, and documents.
• Communicate business requirements to Information Technology department staff where system changes are required.
• Scan and attach documents into Cityview and work independently to ensure that Cityview runs efficiently.
• Perform Cityview release upgrades (test code, set up user accounts).
• Electronic Building Permit Submission EBPS (Portal)
• Provides direction and coordination of system workflow enhancements for the Electronic Building Permit Submission EBPS (portal) system.
• Communicate regularly with internal staff and external stakeholders on EBPS deficiencies and process interruptions.
• Troubleshoot and resolve technical issues faced by both staff and the public related to EBPS.
• Technology Support
• Assist with software development.
• Work with Communications & Customer Service to promote Building Services initiatives.
• Assist with maintenance and development of all promotional material including website content and document updates.
• Assist with land management system changes and testing to support Building Services workflows.
• Maintain applicant handout information packages by creating/designing/updating forms.
• Maintain internal and external SharePoint sites and integrate with electronic plans review software (Bluebeam).
• Develop and maintain workflow processes and procedures for electronic permit submissions and review.
• Website Management
• Coordinate and oversee the updating of content on the intranet and departmental website pages to ensure the information accurately reflect the department’s services, policies and procedures; Ontario Building Code; Ontario Building Code Act, applicable laws and the Accessibility for Ontarians Disability Act (AODA).
• Manage and maintain the Building Services website content pages and website forms.
• Collaborate with Communications and Customer Service staff
• Coordinate website functionality with the IT department that relates to file management document library changes, and external vendors for e-services and page queries.
• Handle direct contact from customers, staff and other stakeholders in a timely manner and ascertain appropriate responses or connections to others.
• Create reports on a scheduled basis and distribute them to management and other outside agencies (, MPAC, Stats Canada, Tarion).
• Assist with answers and statistics to management, staff, members of the public.
• Assist with research, analysis and data collection of municipal best practices with regards to the Ontario Building Code and related policies and procedures
• Provide formal reporting to the Chief Building Official.
• Conduct research of emerging technology-based advancements within the industry and evaluates the viability of new systems or enhancements.
• Perform other administrative duties and work on special projects as assigned.
• Other duties as assigned.

Requirements

Knowledge and Experience:

• Graduation from a two (2) year community college program or equivalent in Computer Science, Public Administration, Public Service or Business Administration; or other related program with a focus on database management.
• 3 years’ experience in a business and technology position with related experience in application support, configuration, and process improvement within a municipal or enterprise environment an asset.
• Advanced knowledge of procedures related to administrative functions of the Ontario Building Code and Building Code Act.
• Demonstrated experience with Harris/CityView software, CityView Portal, and Bluebeam or similar software preferred.

Skills and Abilities:

• Strong customer service skills with the ability to deal appropriately with contentious situations and to exercise discretion, judgment, diplomacy and confidentiality when dealing with the public, employees and stakeholders.
• Good understanding of provincial statutes including Ontario Building Code Act, Planning Act, Municipal Act.
• Strong understanding of planning and development process, building permitting process, inspections, and enforcement workflows.
• Strong interpersonal, communication, organizational and time management skills.
• Ability to work independently as well as a team player.
• Proven organizational skills demonstrating effective time management, accuracy, and adaptability.
• Excellent communication, administrative and interpersonal skills.
• Ability to work independently with little direction in a fast paced and stressful environment, meeting deadlines with constantly shifting priorities.
• Comply with corporate and departmental policies and procedures.
• A valid Ontario G driver’s license and access to a reliable vehicle including the ability to provide a drivers abstract when requested during the recruitment process.
• Computer knowledge in corporate standard software (Microsoft Office, Pearl, FMW) and department specific software (Cityview, Bluebeam).
• Must be aware of safe work practices as they relate to job responsibilities and work environment and have the basic understanding of the Occupational Health and Safety Act.

Benefits

Posting #: CUPE

Position: Building Software Administrator

Position Code: 4BBBSA

Status: Permanent Full Time

Number of Vacancies: 1

Employee Group: CUPE Local 4700

Wage: $ - $ per hour (under review)

Hours Worked per Week: 35

Division: Community and Development Services

Department: Building and By-Law

Reports To: Supervisor, Building

Location: Simcoe, ON (with remote and in office work as required of the role)

Posting Period: February 27, 2026 - March 23, 2026