RQ10062 - Program Manager - Senior

Job Description

Responsibilities:

• Provide program management leadership and expertise of large scale, highly complex, high profile and high-risk initiatives that may be multi-jurisdictional and/or enterprise-wide.
  
• Ensure accountability for the program?s centralized group of projects and their successful full life cycle delivery.
  
• Ensure programs are delivered cost effectively and efficiently, and in compliance with organization's methodologies, standards and frameworks.
  
• The resource will also support CSC release and infrastructure solutions support sustainment activities, urgent priorities, changing needs, or time-sensitive infrastructure upgrades, or other sustainment activities supporting any CSC platforms overseen by the Cluster where annual work is required.
  

General Skills:

• Demonstrate experience leading and overseeing program strategy development from inception through to project close-out and any required transition to operations, business planning, benefits identification and organization funding requests for I&IT programs.
  
• Demonstrate experience understanding and articulating I&IT executive expectations and translating into program deliverables
  
• Experience directing, managing and leading multidisciplinary project teams including multiple Project Managers, each responsible for an element of the project and associated matrix team members
  
• Experience monitoring and managing the cost, risk, schedule, governance, technical performance, and program impact of each of the component projects Experience providing a program/portfolio view of project inter-dependencies and external project dependencies, monitoring and reporting on exposure levels Exercise a range of leadership responsibilities including the role of coach and developer of talent
  
• Experience developing complex budgets based on multiple funding channels and cross organization dependencies.
  
• Experience analyzing program and organization's environments to identify potential risks and issues; articulates and prioritizes issues and risks to senior executives; recommends mitigation strategies to decision-makers to ensure projects are delivered on schedule
  
• Use significant innovation in the planning, analysis and execution of tasks
  
• Experience directing stakeholder consultation, facilitation and consensus building.
  
• Provide program, portfolio, and/or project reporting to multiple stakeholders
  
• Experience leading strategies and actions to overcome resistance to change and capitalize on forces in support of change
  
• Experience seeking new and unique business processes, technologies and products to benefit programs, portfolios and projects
  
• Experience supervising the development and communication of program related updates including through media relations, social media etc.
  
• Experience building positive relationships within the team and external parties
  
• Experience contributing to improvements in life cycle based on lessons learned and past experience
  
• Adhere to organization's standards and best practices for program
  
• Experience scheduling and organizing meetings/events and maintaining agenda
  
• Ensure technology is used correctly for all operations (video conferencing, presentations etc.).
  

Desirable Skills:

• Expert knowledge of PMLC Excellent communication & collaboration skills
  

Requirements

Experience and Skill Set Requirements:

Skill Set Requirements:

Core Skills:

• Experience with business stakeholder management and status reporting at internal Manager, Director and Executive levels
  
• Experience leading Identity Access Management (IAM) modernization initiatives, using technologies such as Microsoft Entra ID & Oracle IAM
  
• 10+ years of experience managing at a program/portfolio level, including release prioritization and planning for multiple applications, and infrastructure and resource planning to ensure all these applications will be released as needed
  
• Experience creating roadmaps aligned with business strategic direction and goals
  
• Experience introducing best practices, templates, SharePoint management sites for software development projects
  
• Experience tracking project finances and burn rates, as well as resource allocation.
  
• Experience defining KPIs and supporting design of required reports to measure the business performance
  
• Experience working on projects within a multi-client/partner environment.
  
• Demonstrated experience facilitating the resolution of I&IT and Business issues.
  
• Demonstrated experience with JAD facilitation, interpret business needs to technical requirements, project meetings for reviews, meeting minute creation.
  
• Demonstrated experience leading resource management activities, including time tracking, onboarding, project allocation, etc.
  
• Demonstrated experience assessing applications for AODA compliance using tools such as Compliance Sheriff
  
• Demonstrated technical experience in data collection application projects, business intelligence projects, database management projects, and projects/applications involving data flow, data warehousing, data management
  
• Experience supporting the analysis of existing business processes, design and recommend process improvements to effectively harness the benefits of using the application(s)
  
• Experience working with system solutions related to funding calculations, financial information management, and web-based n-tier technology implementation
  

Release Management / Coordination Skills:

• Experience conducting release readiness reviews, milestone reviews and business go/no-go reviews
  
• Experience maintaining the release schedule for multiple applications and ensure alignment across key partners and vendors
  
• Demonstrated experience coordinating cross-functional work teams toward task completion
  
• Experience participating in discussions with Infrastructure Technology Services (ITS), Corporate Security Branch (CSB), Centre of Excellence for Accessibility and Information Privacy and Achieves (IPA) Office to ensure the application remains compliant with all applicable GO-ITS standards
  
• Experience managing risks and resolving issues that impact release scope, schedule and quality
  
• Experience measuring and monitoring progress to ensure releases are delivered on time and within budget and that they meet or exceed expectations
  
• Demonstrated experience with requirement management, quality assurance, and change management
  
• Demonstrated experience managing technical infrastructure, for example server capacity management, environment management
  
• Demonstrated planning and executing detailed release strategies for COTS technology upgrade projects (for example, Oracle, Informatica, Cognos) across multiple applications using shared infrastructure
  
• Demonstrated ability to deep dive into technical issues that may arise between solutions development and application operations during a release cycle Demonstrated experience developing and reporting Key Performance Indicators regarding releases, infrastructure capacity, application performance, etc.
  
• Demonstrated experience managing code deployment across environments using tools such as BuildMaster and TFS
  
• Experience coordinating multiple projects with competing priorities and strict deadlines
  
• Experience planning the release windows and cycles across assigned products
  
• Experience producing Deployment Run Books and Implementation Plans
  
• Experience maintaining the release schedule for assigned products and ensure alignment across key partners and vendors
  
• Experience supporting business users working on projects or programs involving multiple highly inter-dependent applications and/or data sources.
  
• Experience leading infrastructure capacity review and future infrastructure planning activities
  
• Working knowledge of Windows, Linux, Solaris, Informatica, Oracle, and Cognos
  

Communication Skills:

• Experience providing clarification to designers, developers, and testers at various stages of SDLC to ensure that any changes or enhancements are fully regression tested and validated;
  
• Experience liaising with IT specialists and unit leads and work closely with support team members and relevant stakeholders
  
• Excellent analytical, problem-solving, and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
  
• Experience working with both the business users and IT development teams to ensure business requirements are properly reflected in the system design and technical specifications.
  
• Experience working with both the business users and IT development teams to ensure project documentation is complete and accurate.
  
• Experience mentoring and coaching junior staff
  

OPS Experience:

• Experience working within the Public Sector, particularly with education ministries, would be an asset
  
• Experience working with ITS and knowledge of the Public Sector ITS standards would be an asset
  

Requirements
Experience and Skill Set Requirements: Skill Set Requirements: Core Skills: Experience with business stakeholder management and status reporting at internal Manager, Director and Executive levels Experience leading Identity Access Management (IAM) modernization initiatives, using technologies such as Microsoft Entra ID & Oracle IAM 10+ years of experience managing at a program/portfolio level, including release prioritization and planning for multiple applications, and infrastructure and resource planning to ensure all these applications will be released as needed Experience creating roadmaps aligned with business strategic direction and goals Experience introducing best practices, templates, SharePoint management sites for software development projects Experience tracking project finances and burn rates, as well as resource allocation. Experience defining KPIs and supporting design of required reports to measure the business performance Experience working on projects within a multi-client/partner environment. Demonstrated experience facilitating the resolution of I&IT and Business issues. Demonstrated experience with JAD facilitation, interpret business needs to technical requirements, project meetings for reviews, meeting minute creation. Demonstrated experience leading resource management activities, including time tracking, onboarding, project allocation, etc. Demonstrated experience assessing applications for AODA compliance using tools such as Compliance Sheriff Demonstrated technical experience in data collection application projects, business intelligence projects, database management projects, and projects/applications involving data flow, data warehousing, data management Experience supporting the analysis of existing business processes, design and recommend process improvements to effectively harness the benefits of using the application(s) Experience working with system solutions related to funding calculations, financial information management, and web-based n-tier technology implementation Release Management / Coordination Skills: Experience conducting release readiness reviews, milestone reviews and business go/no-go reviews Experience maintaining the release schedule for multiple applications and ensure alignment across key partners and vendors Demonstrated experience coordinating cross-functional work teams toward task completion Experience participating in discussions with Infrastructure Technology Services (ITS), Corporate Security Branch (CSB), Centre of Excellence for Accessibility and Information Privacy and Achieves (IPA) Office to ensure the application remains compliant with all applicable GO-ITS standards Experience managing risks and resolving issues that impact release scope, schedule and quality Experience measuring and monitoring progress to ensure releases are delivered on time and within budget and that they meet or exceed expectations Demonstrated experience with requirement management, quality assurance, and change management Demonstrated experience managing technical infrastructure, for example server capacity management, environment management Demonstrated planning and executing detailed release strategies for COTS technology upgrade projects (for example, Oracle, Informatica, Cognos) across multiple applications using shared infrastructure Demonstrated ability to deep dive into technical issues that may arise between solutions development and application operations during a release cycle Demonstrated experience developing and reporting Key Performance Indicators regarding releases, infrastructure capacity, application performance, etc. Demonstrated experience managing code deployment across environments using tools such as BuildMaster and TFS Experience coordinating multiple projects with competing priorities and strict deadlines Experience planning the release windows and cycles across assigned products Experience producing Deployment Run Books and Implementation Plans Experience maintaining the release schedule for assigned products and ensure alignment across key partners and vendors Experience supporting business users working on projects or programs involving multiple highly inter-dependent applications and/or data sources. Experience leading infrastructure capacity review and future infrastructure planning activities Working knowledge of Windows, Linux, Solaris, Informatica, Oracle, and Cognos Communication Skills: Experience providing clarification to designers, developers, and testers at various stages of SDLC to ensure that any changes or enhancements are fully regression tested and validated; Experience liaising with IT specialists and unit leads and work closely with support team members and relevant stakeholders Excellent analytical, problem-solving, and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills. Experience working with both the business users and IT development teams to ensure business requirements are properly reflected in the system design and technical specifications. Experience working with both the business users and IT development teams to ensure project documentation is complete and accurate. Experience mentoring and coaching junior staff OPS Experience: Experience working within the Public Sector, particularly with education ministries, would be an asset Experience working with ITS and knowledge of the Public Sector ITS standards would be an asset