Work Program Manager Change Management

What you will be doing:
Data Management & Quality Stewardship

• Owning data quality, including validation of inputs from QC forms, work changes, and cascaded reports

• Coordinating monthly updates and variance resolution

• Reconciling discrepancies and resolving data gaps before they impact reporting or downstream processes

• Ensuring datasets are trusted and fit for reporting, analysis, and decision-making

Work Management Process Ownership
The role serves as the business process steward for end-to-end work management flows, ensuring alignment across teams and systems.

• Mapping, documenting and maintaining standardized workflows across delivery partners

• Identifying breakdowns in handoffs, unclear ownership, or inefficient manual steps

• Ensuring data touchpoints within each process have clear accountability

• Driving continuous improvement so processes reflect how work is actually executed

Business Technology & SharePoint Enablement
This role acts as a business-facing technology support, focused on adoption and effective use rather than system configuration.

• Supporting reporting tools, and SharePoint from a business-process perspective

• Reinforcing correct data entry, workflows, and upstream/downstream dependencies

• Maintaining SharePoint structures aligned to work management processes and governance needs

• Escalating technical issues to IT while retaining business ownership of usage and adoption

Training, Support & Change Enablement
A key part of the role is enabling teams to work effectively and consistently through guidance and support.

• Providing hands-on support and training for WPMs and stakeholders

• Developing lightweight job aids and reference materials

• Supporting onboarding by clearly explaining “how the process works” and “what good looks like”

• Capturing feedback to continuously improve processes, tools, and reporting

Reporting & Monthly Responsibilities
On a recurring basis, the role ensures program data is current, visible, and actionable.

• Updating and maintaining program databases to reflect approved changes and current status

• Producing and publishing monthly scorecards and performance reports

• Ensuring reporting is traceable to source data and highlights trends, risks, and data quality issues

• Enabling informed, data-driven decision-making across the program

What you must have:

• Bachelor's Degree in Engineering, Business, Economics or related discipline

• Project Management Professional (PMP®) designation, preferred

• Advanced MS Office skills (Word, Excel, PowerPoint, and Project)

• Advanced English skills for professional environment, written and spoken

Salary/Rate Range: $69.00 -$85.00 per hour

Term: 12-months contract; most likely to extend


Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.