Customer Experience Team Lead

Are you a proactive leader with a passion for excellence in the food manufacturing industry? We are seeking a Customer Service Supervisor to join a dynamic team in Abbotsford. This is a pivotal leadership role where you will oversee customer service operations across British Columbia and Alberta, ensuring an exceptional experience from order placement to final delivery.

As a Customer Service Supervisor, you will be the primary link between the order desk and key internal departments like sales, logistics, and finance. You will thrive in this fast-paced environment if you possess strong organizational skills and the ability to manage competing priorities with precision. This position offers a competitive salary of $75,000 – $85,000 and the chance to make a tangible impact on regional market growth.

Advantages
Competitive annual salary range of $75,000 – $85,000.

Leadership role in a stable and growing sector (Food Production/Manufacturing).

Opportunity to oversee a multi-province territory (BC and Alberta).

Professional growth through cross-departmental collaboration with Finance, Sales, and Logistics.

Comprehensive health and safety environment that prioritizes employee well-being.

Responsibilities
Supervise and support customer order desks in BC and AB, managing daily performance and service standards.

Train, mentor, and evaluate order desk employees to maintain high productivity and customer satisfaction.

Coordinate directly with customers and retail portals regarding order changes, product availability, and delivery logistics.

Manage and dispute proposed deductions from late deliveries by tracking communications and collaborating with the logistics team.

Oversee pricing accuracy by maintaining customer-specific price lists and tracking rebate programs.

Lead cross-departmental efforts with Production and Logistics to ensure order allocations align with inventory supply.

Handle and resolve customer complaints promptly, following established management procedures to ensure professional resolution.

Generate monthly sales reports and documentation for stakeholders, including government-required traceability records.

Support new product launches and marketing initiatives by ensuring sell sheets and portal entries are accurate.

Ensure departmental compliance with health, safety, and environmental regulations, holding staff accountable for safe work procedures.

Qualifications
Minimum of 3–5 years in a supervisory or senior customer service role, preferably in a manufacturing environment.

University degree in Business is preferred.

Advanced proficiency in Microsoft Office (Word, Excel) and experience with ERP systems or customer portals.

Proven leadership ability to train, mentor, and work effectively as part of a collaborative team.

Exceptional communication skills, including professional writing, superior telephone manners, and interpersonal skills.

Meticulous attention to detail with strong records maintenance and filing system skills.

Strong knowledge of general office procedures involving procurement, distribution, and data privacy laws.

Superior time management and multitasking skills, with the ability to prioritize tasks under minimal supervision.

Demonstrated ability to use judgment, reasoning, and discretion, especially when handling confidential information.

Flexibility for occasional travel between British Columbia and Alberta.

Summary
At Randstad, our recruiters are experts in the business administration and sales & marketing sectors, and we are dedicated to finding the perfect match for your career goals. If you are ready to take the next step as a Customer Service Supervisor in Abbotsford, we encourage you to apply directly on our website or connect with one of our specialized recruiters today.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.