Lead Advanced Field Service Technician - Security

The future is what you make it.

We have an immediate opening for a Lead Advanced Field Service Technician – Security at our Toronto office, reporting directly to the Service Manager. You will be responsible for leading successful on-site installation, servicing and repair process of access control and CCTV applications, responding to and resolving service calls, providing technical support, and solving problems for Honeywell customers located across the Greater Toronto Area.

Additional responsibilities related to the technical delivery of small service jobs, time and material work and preventive maintenance may be assigned as well. You will follow detailed work instructions and amend any outdated or incorrect instructions with the help of Engineering teams. These customers will have various products installed that fall into life safety, fire, and security systems category as well as their associated computer systems. The goal is to ensure system up-time and efficiency.

Be the face of Honeywell to the customer and interact directly with end-users, peers, and competitors. Share knowledge of Honeywell solutions to improve efficiencies and team ability. Become a technical specialist for sophisticated Honeywell solutions/product offerings.

This is your chance to join an outstanding organization in which you will receive competitive pay and benefits. This position will provide the opportunity to further your career and develop your technical skills in an exciting and challenging atmosphere.

Key Responsibilities:

• Attend to access control and CCTV customer's service requests
• Resolve customer challenges quickly and efficiently
• Conduct reactive maintenance, preventative maintenance, installation, or repair work orders
• Analyze system logs and perform routine audits to improve system performance and efficiency
• Verify system functional performance to ensure proper operations according to contract requirements and shop drawings/sequence of operations.
• Perform system backups and install appropriate updates and patches
• Provide software and hardware design, development and implementation support
• Update customer drawings/documentation with any configuration or model changes
• Project management of and/or participation in delivery of small service or install jobs, including but not limited to, engineering, drawings, programming, documentation, installation, management of sub-contractors, start-up, testing, and customer acceptance.
• Build and maintain accurate records, reports, system configuration documentation and action lists
• Lead and document reoccurring meetings both with customer and internal
• Formal reporting and site documentation
• Respond to and resolve complex emergency service calls as required in accordance with customer contract deliverables. Complex service calls include those on integrated and multi-vendor systems.
• Ability to cover on-call rotation for sites (after hours, weekends, stat holidays)

YOU MUST HAVE

• Post-Secondary education in related field
• Minimum of 5 years of field experience in access control and CCTV
• Training/Certification on Honeywell software programming tools
• Training/Certification on networking protocols and products
• Valid G driver’s License

WE VALUE

• Previous experience working with Honeywell products (Pro-Watch, Lenel, Temaline)
• CFA and/or electrical/Electronic diploma
• Experience with fault finding/repairs of electronic equipment or maintenance of IT systems including hardware and software (server management, network configuration/troubleshooting
• A solid grasp of network communications technology
• Previous customer service experience
• Ability to read and interpret electrical drawings and diagrams
• Bilingual in French and English

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.