Technical Field Support Lead - EV and Transit

Are you looking for a high-impact challenge at the intersection of social, economic, and environmental change? If you are ready to accelerate your career while making a tangible difference in the electrification of transit, this is your next move.
On behalf of our client, we are seeking a dedicated Technical Field Support Lead - (EV and Transit) to join their team in the GTA and lead the charge in sustainable transportation.

Advantages
Total Rewards: A competitive salary, comprehensive benefits package, and a generous vacation policy.
Future Planning: Robust insurance coverage and a group RRSP plan.
Impactful Work: The chance to work on large-scale, sustainable projects that define the future of transit.
Culture: Join a collaborative, innovative, and future-focused team environment.

Responsibilities
Quality & Warranty Oversight: Manage the Market Quality Report (MQR) process to address repeat failures, control warranty costs, and provide data-driven evaluations.
Field Leadership: Oversee Service Technicians in troubleshooting, parts procurement, and repairs on our client’s vehicles.
Root Cause Analysis: Investigate recurring technical issues and develop effective countermeasures.
Campaign Management: Support and execute fleet-wide service campaigns.
Liaison & Support: Act as the central point of contact between internal teams and customers to resolve field issues swiftly.
Relationship Management: Regularly visit customer and company garages to provide technical resources and foster local teamwork.
Commercial Solutions: Identify viable technical and commercial pathways to balance client needs with business goals.

Qualifications
Industry Expertise: 5 to 10 years of hands-on technical experience in commercial automotive or heavy-duty vehicles (Electric/Hybrid experience is strongly preferred).
Education: A Bachelor’s degree in Electrical, Mechanical, or Systems Engineering is preferred; however, equivalent high-level technical experience is highly valued.
Technical Proficiency: Deep knowledge of CAN bus, J1939, diagnostic tools, and high-voltage drivetrain components. Familiarity with BAE Systems or similar EV propulsion is a major asset.
Field Experience: Proven track record in customer-facing roles, managing warranties, and navigating complex service campaigns.
Soft Skills: Exceptional conflict-resolution, presentation, and communication skills. You must be able to influence stakeholders at all levels.
Mobility: Ability to travel frequently to local customer sites and occasionally to factories or suppliers.
Language: Fluency in English is required; French bilingualism is considered a strong asset.

Summary
If you would like to be considered for this opportunity please forward your resume via email to Leslie Walker at leslie.walker@randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.