Senior Manager, Clinical Decision Support

Senior Manager, Clinical Decision Support

Company: HEALWELL AI
Location: Toronto, ON (Hybrid – primarily remote with approximately one day per week in the Toronto office)
Reports to: Vice President, Clinical Decision Support

About You

You’ve always been drawn to the intersection of clinical science, innovation, and real-world impact. You have a strong interest in how healthcare data and AI can be applied to identify patients earlier and support better-informed clinical decision-making. This led you to build a career in healthcare, Life Sciences, or clinical analytics, where you developed a deep understanding of disease biology, care pathways, and the realities of clinical practice.

You’ve spent several years translating complex clinical concepts into structured thinking and actionable insights, and now you’re ready for something more: more ownership, more opportunity to shape how clinical decision support is designed and delivered, and more direct impact on how AI-enabled solutions are applied responsibly in healthcare. You enjoy working across disciplines, partnering with data science and product teams, and engaging with Life Sciences stakeholders to ensure that solutions are scientifically rigorous, practical, and meaningful. You take pride in clarity, precision, and delivering high-quality work that earns trust.

If this sounds like you, this is your opportunity to help shape how clinical decision support drives measurable impact for patients and healthcare partners.

About HEALWELL AI

HEALWELL AI is a healthcare technology company focused on improving patient outcomes by enabling earlier disease detection, more accurate diagnosis, and better-informed clinical decision-making. HEALWELL AI develops and deploys AI-enabled solutions that leverage real-world healthcare data to support clinicians, health systems, and Life Sciences organizations in addressing complex and underserved patient populations.

A core component of HEALWELL AI’s offering is the HEALWELL Clinical Decision Support Platform, which combines artificial intelligence and evidence-based rules engines to continuously screen electronic medical records (EMRs). This platform identifies clinical features, patterns, and care gaps indicative of patients with rare and complex chronic diseases who may benefit from further investigation, diagnosis, or care optimization.

The Role

HEALWELL AI is seeking a Senior Manager, Clinical Decision Support to play a hands-on role in the design, execution, and delivery of Life Sciences customer programs.

Reporting to the VP, Clinical Decision Support, this role has responsibility for specific Life Sciences projects from disease strategy and clinical logic design through execution, validation, and customer delivery. You will collaborate with internal cross-functional teams to ensure programs are scientifically rigorous, operationally sound, and delivered to a high standard of customer excellence.

This role is ideal for an MD, PhD, PharmD, or other advanced-degree clinical or biomedical professional with experience in healthcare or Life Sciences who wants to combine deep clinical thinking with real-world impact, customer engagement, and applied AI.

This is a senior individual contributor role with mentorship responsibilities. The Senior Manager does not have direct reports but provides clinical leadership and guidance to clinical specialists and collaborates closely with data science, engineering, and commercial teams. The role balances clinical algorithm design and internal delivery work with external client engagement.

Key Responsibilities

Clinical Algorithm Design & Ownership

• Lead hands-on design of clinical algorithms for identifying patients with rare and complex chronic conditions using structured and unstructured EMR data
• Translate disease biology, diagnostic criteria, clinical guidelines, and real-world care pathways into AI-based clinical logic in collaboration with the data science team and engineers
• Define phenotypes, inclusion/exclusion criteria, clinical signals, and care gaps relevant to patient identification and care optimization
• Partner closely with data science, engineering, and product teams to implement, test, and refine algorithms
• Review algorithm performance, support validation efforts, and drive iterative improvements based on real-world data and clinical feedback

Life Sciences Client Engagement & Delivery

• Lead client engagements that deliver high quality results and meet customer needs
• Build and strengthen relationships with relevant stakeholders within client organizations to understand their needs and requirements
• Ensure that projects leverage HEALWELL AI capabilities and experience to address client needs with meaningful solutions
• Translate Life Sciences customer objectives into clear clinical logic and measurable outcomes
• Act as a primary clinical interface for customers, contributing to working sessions, customer reports and presentations, and executive-level discussions

Customer Excellence & Scientific Credibility

• Ensure all deliverables meet high standards of scientific rigor, clinical validity, and documentation
• Support development of customer-facing materials, including clinical narratives, algorithm documentation, and program summaries
• Build trust and credibility with external stakeholders by clearly articulating clinical logic, assumptions, limitations, and outcomes
• Contribute to thought leadership, case studies, or conference content related to clinical decision support, as appropriate

Team & Cross-Functional Collaboration

• Provide day-to-day mentorship to clinical specialists supporting your programs
• Establish best practices for clinical algorithm development, governance, and quality control
• Work closely with commercial and strategy teams to support new program design and scoping efforts
• Contribute to the ongoing evolution of HEALWELL AI’s clinical decision support capabilities

What Success Looks Like (6-12 Months)

• Successful delivery of multiple Life Sciences Patient ID for Care Optimization programs on time and to specification
• Clinical algorithms implemented and validated with strong performance and stakeholder confidence
• Positive client feedback and repeat engagement opportunities
• Clear documentation and reproducible clinical logic standards established
• Strong cross-functional collaboration with data science, engineering, and commercial teams

Qualifications

Required

• MD, PhD, PharmD, or other advanced graduate degree in a clinical, biomedical, or life sciences discipline, or equivalent advanced training and relevant industry experience
• Strong understanding of disease biology, diagnostic processes, and real-world clinical care
• Experience working with healthcare data, EMRs, or clinical analytics
• Demonstrated ability to translate complex clinical concepts into structured, executable logic
• Strong communication skills and comfort working directly with internal teams and external customers

Preferred

• Experience in Life Sciences (pharma, biotech, medtech), digital health, healthcare analytics, or health technology
• Familiarity with AI or clinical decision support systems
• Experience with rare diseases and/or complex chronic conditions
• Prior experience contributing to cross-functional project teams or customer-facing programs
• Comfort operating in a fast-paced, growth-oriented environment

Why Join HEALWELL AI

• Lead clinically meaningful work that improves care for patients with rare and complex diseases
• Own Life Sciences engagements with real-world impact
• Apply deep clinical expertise through AI-enabled, scalable solutions
• Collaborate with a highly experienced clinical science, data science, and product team
• Join a growing Toronto-based organization at the forefront of AI-driven healthcare innovation