Product Manager

Toronto Pearson is transforming. Now’s the time for your career to fly.

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What's in it for you?

• An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community.
• Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans).
• A flexible hybrid work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program.

What can you expect from this position?

Reporting to the Associate Director, Product Management, the Product Manager plays a pivotal role in advancing Pearson’s digital transformation by leading the vision, strategy, and delivery of digital products that improve passenger experience and operational efficiency. You will steward a persistent, cross functional product team and translate complex operational and customer needs into secure, reliable, and high value digital solutions. In this role, you will shape value hypotheses, prioritize increments, guide discovery through optimization, and ensure delivery excellence across the entire product lifecycle.‑functional product team and translate complex operational and customer needs into secure, reliable, and high‑value digital solutions. In this role, you will shape value hypotheses, prioritize increments, guide discovery through optimization, and ensure delivery excellence across the entire product lifecycle.

As a Product Manager, you will:

• Shape the product vision, roadmap, and measurable objectives aligned with journey and business priorities.
• Lead product discovery with internal partners, frontline users, and vendors to uncover opportunities, risks, and insights.
• Translate operational and customer needs into clear product specifications and user stories.
• Own and manage an integrated product backlog, balancing features, technical debt, compliance, and experience outcomes.
• Measure product performance and health, using analytics to drive prioritization and optimization.
• Coordinate release planning with Technology Delivery, ensuring readiness and alignment across functions.
• Partner with IT Security, Enterprise Architecture, and other domain teams to ensure standards and risk posture are met.
• Lead effective communication of product updates through portfolio forums and stakeholder sessions.
• Foster cross-functional team collaboration, experimentation, and continuous improvement.

This is the role for you, if you have:

• 5+ years of progressive experience in technology product management, with a proven track record of delivering impactful digital products. Experience within airlines or the broader aviation sector is an asset.
• 3+ years of cross-functional leadership experience, with the ability to influence without authority and manage vendor relationships effectively.‑functional leadership experience, with the ability to influence without authority and manage vendor relationships effectively.
• Knowledge of digital platforms, APIs, systems integrations, UX principles, and customer journey mapping, ideally within complex operational environments.
• Experience applying design thinking frameworks to define problems, validate assumptions, and shape high value solutions.
• Strong communication, storytelling, and facilitation skills to align diverse stakeholders around shared goals and product outcomes.
• Proficiency with modern product and collaboration tools, such as Jira, ProductPlan/Roadmunk, Figma/Miro, and product analytics platforms.
• Bachelor’s degree in Business, Technology, Engineering, or a related field, with Agile product certifications (e.g., CSPO, Pragmatic, SAFe) considered an asset.
• Ability to obtain and retain Transportation Security Clearance at the designated level for the position.

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.