Scrum Master, IT

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a with a high priority on your personal and professional growth.

Your Opportunity

Reporting to the Manager, Project and Product Services - IT, the Scrum Master is responsible for enabling and supporting Agile delivery teams through effective facilitation, servant leadership, and coaching. Partnering with BDO Canada product owners, delivery teams, and business stakeholders, the Scrum Master helps ensure teams can deliver value frequently, predictably, and sustainably.

The Scrum Master focuses on removing impediments, enhancing team effectiveness, supporting Agile adoption, and ensuring alignment with organizational goals and delivery models. This replacement role, under some direction, plans, directs, and coordinates activities of medium to high level of complexity product initiatives to ensure that they meet the approved timeframe, scope and quality, expectations.

To be successful, you will:

• Partner with the Product Owner to ensure the product backlog is well-defined, prioritized, and ready for execution, facilitating refinement discussions and alignment between business and technical objectives

• Gain a deep understanding of customer experience, identify, and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth

• Engage Subject Matter Experts (SMEs) and stakeholders in a timely and efficient manner, managing their involvement and expectations

• Translate business requirements into technical specifications and vice versa

• Facilitate prioritization discussions by helping stakeholders evaluate business value, technical complexity, risks, and dependencies

• Establish, develop and maintain effective communications and relationships with key business partners and sponsors, both internally and externally

• Work with appropriate business and IT stakeholders in finalizing deliverables and milestones, and lead and manage the team towards achieving those milestones

• Facilitate cross-functional collaboration and support all phases of software delivery by utilizing Azure DevOps, Jira, MS Suite and other delivery tools

• Protect the team from scope changes and external disruptions during active sprints, reinforcing sprint commitments and boundaries

• Track and analyze Agile delivery metrics (velocity, burndown, cycle time, and lead time) and leverage insights to improve team flow, predictability and performance

• Strong understanding of SDLC and ability to lead and motivate cross-functional Agile teams

• Act as a change agent in advancing Agile practices and delivery maturity across IT

How do we define success for your role?

• You demonstrate BDO Canada's core values through all aspect of your work: Integrity, Respect and Collaboration

• You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high-quality work

• You identify, recommend, and are focused on effective service delivery to your clients

• You share in an inclusive and engaging work environment that develops, retains & attracts talent

• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace

• You grow your expertise through learning and professional development

Your experience and education

• University Degree or College Diploma in Software Engineering, Computer Science or Business Administration or equivalent work experience with one or more of the following certifications preferred: Certified Product Manager (CPM)/ Professional Scrum Master/ Certified Scrum Master/SAFe Scrum Master (SSM) certification or Project Management Professional (PMP)

• 5+ years of experience as a Scrum Master supporting medium to high complexity enterprise technology initiatives

• 3+ years of direct work experience in managing all aspects of a successful enterprise product throughout its lifecycle

• Solid technical background with understanding and/or hands-on experience in software development and web technologies

• Working knowledge and experience with System Development Lifecycle (SDLC) methodologies (Waterfall, Agile, Iterative)

• Working knowledge and experience in MS suite of products (Word, Excel, Visio, Project, SharePoint, Azure Dev Ops, Visual Studio, Power BI), and Test Management tools (JIRA + Zephyr)

• Working knowledge and experience in interactive project/product development and managing change management processes

• Strong facilitation, presentation and training skills with the ability to convey complex ideas verbally and written to both business and technical stakeholders

• Excellent analytical, time management skills with the ability to manage multiple assignments simultaneously with tight deadlines

• Demonstrated ability to work effectively with minimal supervision and in a team environment

• Strong conflict resolution and negotiation skills, with the ability to mediate competing stakeholder priorities

• Experience working in professional services and/or service delivery would be a great asset and web technologies

The expected range of compensation for this role is $77,000 - $117,000 annually.