Assistant Pharmacy Manager, Quality Assurance

Job Details

Description

Position Summary

At CareRx, we are shaping the future of senior care through pharmacy services that make a real difference. As Canada’s trusted leader in specialty pharmacy services for long-term care, retirement and congregate living communities, we are committed to enhancing the health of Canadians with unique and complex medication needs. Our goal is to improve clinical outcomes and provide personalized care every step of the way.

The Assistant Pharmacy Manager, Quality Assurance (QA) is responsible for ensuring that daily pharmacy dispensary operations are carried out safely, accurately and efficiently to support the timely delivery of CareRx pharmacy services. This role upholds all internal policies and external regulatory requirements while maintaining high standards of operational and clinical quality. Working in collaboration with the Pharmacy Manager, the incumbent will act as the Subject Matter Expert on regulatory and compliance matters, billing initiatives, medication incident investigations and data analysis. The Assistant Pharmacy Manager, QA leads a team of direct reports and is responsible for ensuring adherence to operational processes to support the departmental goals and people management activities

Why you should join CareRx

Collaborative Team: Work with colleagues who share a passion for shaping the future of senior care.

Make a Real Impact: Feel fulfilled knowing your work directly benefits others within the communities we serve.

Flexible Benefits: For eligible roles, enjoy flexible medical and dental coverage that fits your needs.

Defined Work Schedule: Offers a healthy work-life balance with predictable hours.

Focus on Care: Work in an environment where your clinical expertise takes priority — without the demands of retail pharmacy.

Supportive Culture: Be part of a respectful, inclusive workplace where collaboration, connection and shared purpose drive everything we do.

Stability and Growth: Join a well-established Canadian company with a strong foundation for job security and opportunities to grow your career.

Appreciation in Action: We recognize great work through peer-nominated awards, team shout-outs and everyday moments of appreciation.

Celebrations and Community: From cultural events to team socials and holiday fun — we make time to connect, celebrate and enjoy the moments that bring us together.

ROLE RESPONSIBILITIES

Regulatory & Compliance Responsibilities

• Manages and supports employees in areas related to regulatory and compliance requirements, billing initiatives, and controlled substances policy adherence.
• Serves as a subject matter expert on College of Pharmacists of BC regulatory standards, providing operational guidance and best practice learnings.
• Oversees the accuracy, completeness, and regulatory compliance of medication reviews, ensuring they are completed and maintained as required.
• Provides compliance-focused training to registered staff to ensure accuracy, quality, and consistency of services focused training to registered staff to ensure accuracy, quality, and consistency of services.

Medication Incident Management

• Investigates medication incident reports by conducting detailed evaluations, identifying root causes, and recommending corrective actions.
• Collaborates with the Assistant Pharmacy Manager, Operations to develop and implement corrective action plans that prevent incident recurrence.
• Communicates incident findings, corrective actions, and recommendations to facility staff and relevant stakeholders.

People Leadership & Team Support

• Actively problem-solves and participates in conflict resolution within the team, including contributing to performance management discussions.
• Acts as the first point of contact for departmental inquiries, ensuring timely and accurate support.
• Trains new employees and provides progress updates to the Pharmacy Manager.
• Participates in and leads hiring, onboarding, coordination, and training of new team members, including off‑site support staff.
• Documents payroll and HR-related items for direct reports, as applicable related items for direct reports, as applicable.
• Contributes to key managerial responsibilities such as payroll oversight, scheduling, hiring, coaching, and constructive resolution of workplace issues.

Operational & Project Support

• Provides project support as required.
• Supports pharmacy operations within the scope of their designation, as needed.

TECHNICAL COMPETENCIES

• Working Knowledge of Kroll and eMAR systems
• Competency with Microsoft Office software
• Ability to navigate UltiPro and Doculink

BEHAVIORAL COMPETENCIES

• Demonstrated ability to work effectively within a team and build relationships and rapport with internal and external stakeholders.
• Presents oneself in a positive, unbiased, and confident manner.
• Self-directed and able to work independently with minimal supervision
• Adaptable to changing priorities and evolving internal processes.
• Shows initiative, a desire to learn, and seek new opportunities.
• Excellent interpersonal and written communication skills, with the ability to engage with individuals across varying levels of expertise.
• Strong organizational and time-management skills, with the ability to prioritize competing demands.
• Excellent ability to make strategic decisions aligned with organizational goals.
• Demonstrated leadership skills, ability to take initiative, provide directions, and offer informed guidance.
• Maintains professionalism, candor, and composure during workplace conflict resolution.

MINIMUM EDUCATION AND EXPERIENCE

• Registration as a Pharmacist in good standing with a provincial licensing College of Pharmacist of BC
• Minimum of 3 years of experience as a practicing pharmacist.
• Previous experience in Long – Term Care pharmacy is an asset.
• Proven knowledge of Provincial regulatory standards and College requirements.
• 2 years of supervisory or leadership experience is an asset.

Compensation Range: $118,000 - $131,000. Actual pay rate will be based on the individual candidate’s credentials and experience.

Location: This is on-site role at our 8525-8501 Commerce Court, Burnaby, BC location.

Working Hours: Monday - Friday (9:00am - 5:00pm). Hours and days can vary based on operational needs.

Opportunity: This is a current existing position and is Full Time.

AI Disclosure: CareRx does not use AI to screen candidates

Application Process

CareRx is committed to employment equity and a diverse, inclusive workplace where everyone can thrive. We welcome applicants of all abilities and will provide accommodations upon request throughout the selection process.

All applicants must successfully pass satisfactory background screening which can include depending on role, Criminal Record Check, Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration and Referencing. Background screening will be completed after an offer of employment has been extended and accepted.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications