Program Readiness Coordinator

Role Overview

We are seeking a dynamic and skilled Program Readiness Coordinator to join our global ERP program to deploy SAP S/4 HANA across the organization. The ideal candidate will have previous experience in training and development. They will have outstanding communication skills. They will be passionate about supporting smooth flows across project phases involving multiple collaborator groups in a fast-paced project environment.

Reporting to the Manager, Organizational Change, this role will work closely with the Project Management Office and Organizational Readiness workstreams including learning and transition support to provide planning, coordination and execution support for onboarding, training and change management activities.

The individual serving as the Coordinator for Program Readiness is responsible for refining and developing a more comprehensive onboarding program. This program supports internal and external team members involved in our ERP Program. It is composed to meet the needs of the next phases: Build, Test, Training, and Deployment. In addition to onboarding, this role provides analytical and coordination support across Operational Readiness, Training, and Change Management workstreams to enable successful program execution throughout build, test, and deployment phases.

Key Responsibilities

• Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures
• Gather and interpret data and track program readiness indicators, validating by cross-referencing submissions from project teams.
• Prepare materials for program reviews, leadership updates, collaborator meetings, and program checkpoints by gathering and consolidating inputs from cross-functional teams into a format suitable for the audience.
• Help prepare briefing notes or executive summaries that highlight key decisions, risks, and mitigations. Coordinate communication between project teams, business units, and external partners to keep information flowing effectively.
• Maintain documentation related to people, process, technology, and policy readiness.
• Manage end-to-end training logistics: schedule sessions, book rooms, and coordinate in person and virtual meeting setups (recordings, breakout rooms, registration links).
• Liaise with facilitators to confirm availability, materials, attendance expectations, and technical needs.
• Track registrations, attendance, and completion rates; act on low enrolment or no‑show patterns.
• Draft training communications such as reminders, follow-ups, and audience-specific invitations.
• Prepare training evaluations and compile feedback into usable insights for program leads.
• Maintain a training calendar aligned with project landmarks and business deadlines.
• Support workshops and engagement events, including booking meetings, confirming meeting space, preparing workshop materials such as agendas, facilitation guides, templates, and handouts.
• Assist in putting together workshop materials like agendas, facilitation guides, templates, and handouts.
• Develop and implement comprehensive onboarding frameworks—both program‑wide and project‑specific by working closely alongside program and project managers to understand collaborator needs and requirements.
• Create and maintain clear, user‑friendly onboarding materials (orientation guides, training assets, and resources) to help participants understand the organization’s vision, program outcomes, expectations, and their roles and responsibilities.
• Plan, coordinate, and facilitate onboarding activities including assessments, events, workshops, and training sessions while gathering feedback to continuously improve the onboarding process and enhance the overall collaborator experience.
• Partner with HR and other groups to ensure onboarding efforts integrate efficiently with HR processes. These include employee paperwork, benefits enrolment, and IT setup.
• Perform additional duties required to help the ERP initiative progress through its Build, Test, Training, and Deployment phases.

Qualifications

• Bachelor’s Degree or equivalent experience in Human Resources, Learning and Development, Business Administration, Organizational Development.
• Proven experience engaging a variety of collaborators on complex programs or large projects.
• Excellent written, and verbal communication skills; able to convey complex ideas clearly and persuasively, including leading and planning workshops and meetings.
• Skilled in employing various learning and growth methodologies to deliver engaging and impactful onboarding programs
• Understanding of project and program management principles and practices to effectively engage with program and project managers and align onboarding activities with program objectives
• Strong interpersonal and coordination skills, with the ability to manage multiple activities simultaneously, ensuring seamless execution and timely delivery
• Diligent and proactive, with a focus on delivering high-quality onboarding experience
• Ability to work independently and take ownership of the ERP program onboarding processes and deliverables
• Adaptable and flexible to work in a multifaceted and evolving environment
• Collaborative approach with experience working multi-functionally in a large, complex organization.
• Experience with managing cultural change and change management methodology (ADKAR, Prosci) is an asset.
• Having five or more years of experience, particularly in training, development, and instructional design, is advantageous
• Ability to travel to Teck offices and sites domestically and internationally as the need arises.