Manager, Digital Strategy & Program Management

Do you thrive on creating clarity in complex digital environments and love connecting teams, organizing moving parts, and keeping cross‑functional work running smoothly?

At Manulife, we are committed to becoming a digital‑first organization and leading our industry in digital customer experiences. As part of our Marketing team and reporting to the Director of the Transformation Program Management Office, you will play an important role in supporting the Unified Digital agenda and the work that enables a more connected, consistent experience that is centered around the needs of our Canadian customers.

As a Manager, Digital Strategy & Program Management you will support the operating rhythms that keep our digital transformation work organized and moving forward. You’ll maintain and evolve the Unified Digital roadmap, activate governance forums, track cross‑workstream dependencies, and surface insights that support informed decision‑making. To do this you will work closely with partners across Canadian business units, the Data Office, Product & Tech, and global teams.

A key part of the role is turning digital performance data and cross‑functional updates into clear narratives that show progress, highlight risks, and outline required actions. Using your digital understanding and data‑driven mindset, you’ll help clarify how Unified Digital fits together—who is involved, how work connects, and how success is measured—while supporting the day‑to‑day routines that keep initiatives advancing. You’ll also refine the measurement frameworks, dashboards, and routines that track progress and customer impact.

If you’re looking to grow your career, enjoy bringing order to complex digital work, and love fostering alignment and a positive team environment—even during high‑stakes transformation—we’d love to meet you!

Position Responsibilities:

• Program & Portfolio Management

  Maintain and evolve the Unified Digital roadmap, including milestones, dependencies, and risks.

  Support governance routines (working forums, risk/issue tracking, decision logs).

  Coordinate planning cycles and prepare materials for leadership discussions.

• Cross‑Functional Alignment

  Consolidate updates from multiple workstreams into clear, structured summaries.

  Develop and maintain templates and processes that improve clarity and consistency.

  Identify opportunities for reusability and alignment across teams to advance Unified experiences for customers.

• Measurement & Reporting

  Partner with Data & AI team to refine digital measurement frameworks.

  Build dashboards and scorecards to track progress and customer impact.

  Surface insights, risks, and trends to support prioritization and decision‑making.

• Leadership & Stakeholder Support

  Prepare executive‑ready materials and communications to support Digital & CX leadership.

  Coordinate priorities and deliverables across teams to ensure alignment.

  Build strong, collaborative relationships with Canadian and global partners.

Required Qualifications:

• 5–7 years in digital transformation and/or program management experience.

• Excellence in portfolio/program management, prioritization, and building repeatable systems that sacle.

• Strong digital fluency across web and/or mobile experiences, with a user‑centric mindset.

• Experience building or using measurement frameworks to evaluate impact.

• Strong communication skills with the ability to turn technical or complex inputs into clear, concise updates for executives.

• Exceptional stakeholder management and facilitation skills; you recognize that relationship are at the core of how we work.

• Familiarity with Mural and modern program management tools/best practices.

Preferred Qualifications:

• Strong analytical and data literacy skills; Excel proficiency; Power BI capabilities are an asset.

• PMP, Prosci, CCMP, or PRINCE2.

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.