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Manager, Paralegal Operations
Manager, Paralegal OperationsHomestead Land Holdings Limited • Burlington, ON, CA
Manager, Paralegal Operations

Manager, Paralegal Operations

Homestead Land Holdings Limited • Burlington, ON, CA
30+ days ago
Job type
  • Full-time
Job description

Job Details

Description

Position: Manager, Paralegal Operations
Location: Burlington, ON
Type: Existing vacancy (location TBD)
Hours: Full-time
Compensation Range: $90,000 - $98,000

Overview:

Reporting directly to the AVP, Marketing, Communications & Paralegal Services, you will play a critical leadership role in controlling bad debt exposure, overseeing paralegal litigation strategy, and ensuring high-risk matters are escalated appropriately. If you are a proactive, detail-oriented leader who thrives in a fast-paced environment and understands both the operational and financial impact of legal performance, this is an opportunity to make a meaningful impact within a growing organization.

Key Responsibilities:

  • Lead, mentor, and develop the Paralegal team, driving accountability, performance, and professional standards.
  • Oversee departmental workload and hearing coverage to ensure accuracy, consistency, and reliability.
  • Maintain and manage an active caseload, balancing file ownership with departmental leadership and oversight responsibilities.
  • Visit each branch office at minimum once per month to meet with Paralegals in person, review files, provide coaching, and ensure alignment with departmental standards.
  • Maintain portfolio-wide oversight of arrears performance, driving timely escalation to control and reduce bad debt.
  • Monitor and analyze litigation trends and financial exposure, implementing proactive loss mitigation strategies.
  • Ensure early identification and strategic oversight of applications and emerging risk matters.
  • Review hearing outcomes and implement corrective action as required.
  • Escalate high-risk or significant matters in a timely manner.
  • Ensure legislative compliance and high-quality representation before the Landlord and Tenant Board and Small Claims Court.
  • Provide concise, strategic reporting to senior leadership on legal performance, exposure, and departmental metrics.
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Manager, Paralegal Operations • Burlington, ON, CA

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