Senior Information Developer

Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment.

• Competitive compensation and benefits.

• Defined benefit pension plan.

• Opportunities for growth and development.

• Flexible work arrangements.

• Diverse and inclusive workforce.

Key Accountabilities:

• Designs and develops technical information products that ensures that all information is clear and concise, easily retrieved, and technically accurate for all NAV CANADA operational units.

• Designs, structures, and codes information for multiple outputs, and specific audiences to satisfy specific operational requirements.

• Determines the schedule and milestones of information development projects using project management processes. Working within the project scope and with available resources, ensures efficient and timely delivery and user acceptance.

• Defines standards, rules, and authoring guidelines to produce consistent, repeatable, and easy-to-maintain information products.

• Facilitates teams of operational subject matter experts in the development and delivery of operational publications.

• Assess subject-matter experts and other stakeholders feedback to resolve issues in organization and process.

Job Requirements

Education:

• Graduation with a three (3) year undergraduate degree or an equivalent combination of education, training and experience.

Experience:

• Ten (10) years of experience in information development indicating expertise in the field of technical communication.

• Research, analysis, and development of data for publication.

• Use of plain English and controlled vocabulary as part of an active and consistent writing style.

• Selection and application of the appropriate data presentation and output format for specific users and tasks.

• Operation of software systems required for professional technical publications.

• Development of procedural, reference, or training products.

Knowledge:

• Information development methodologies and standards.

• Presentation, structure and organization of technical information.

• A structured XML publishing tool such as Oxygen.

• Document and revision control in SharePoint.

• Component Content Management Systems.

• DITA XML.

• SharePoint Online.

Abilities:

• Research issues and develop solutions, including gathering and organizing information from multiple sources.

• Effectively plan, organize, and prioritize to meet deadlines.

• Convert complex technical information into clear, concise, plain language.

• Ability to apply the results of the analysis to develop customized information products.

Personal Suitability:

• Persistent in discovering alternative solutions to address complex problems.

• Establish rapport and maintain effective working relationships with colleagues.

• Demonstrate initiative, judgment, reliability, decisiveness, curiosity and tact.

• A motivated self-starter, effective interpersonal skills, who displays a positive attitude and is service and goal oriented.

Working conditions:

• Work involves sitting for prolonged periods of time while performing tasks on a computer and attending meetings.

• Occasional Travel required.

Flexible work arrangements:

• This position is a hybrid position with a minimum – 3 day(s) per week on site.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for next steps will be contacted.

-