Service Officer II

Are you a motivated professional with administrative experience and understanding of Risk and audit? Do you want to work for one of the top 5 banks in Canada?

If so, this role is for you! as a Service officer you will be responsible for processing disability leaves, communicate with clients and escalating processes when needed

Pay rate : $22 / h

12 months contract

Work Location : Toronto, ON

HYBRID – 2 times a week on site, Monday and Tuesday (Subjected to change)

Advantages

Possibility of extension / conversion

12 months contract

work for one of the top 5 banks in Canada

Responsibilities

Prioritize and manage own workload to meet SLA requirements for service and productivity

• Follow firm and industry regulations and operating practices in completing and recording transactions for either the firm or clients
• Escalate non-standard or high risk transactions or other activities as appropriate
• Ensure documentation prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
• Complete investigations – report / escalate risk issues identified or process gaps
• Access systems, know and apply system capabilities, ensure upload / download of information is completed timely and accurately
• Assist in analysis, development, testing, and implementation of operating and process improvements

Qualifications

Job Requirements :

Strong below skills are required focus of the profile :

High level of attention to detail required

MUST HAVE :

Working knowledge of wealth management industry, including product knowledge of account types and their functionality (ideally 1-2 years, operations background, closing an account, opening a savings account, understanding of SLA’s)

Excellent verbal and written communication skills, attention to detail, and excellent interpersonal skills

Tech Savvy – navigate computer applications freely

Intermediate / Experience Excel skills – navigating excel, spread sheets, copying cells, extracting data from database

Ability to work independently and manage multi tasks at once

Ability to accurately document and record customer / client information

Commitment to client service excellence

Excellent interpersonal skills with the ability to build relationships with the team and partners.

Able to commute 2-3 days a week onsite

Nice to have skills :

Successful completion of the Canadian Securities Course (CSC) is an asset

Creating Macros, exp with VBA

Banking experience

Guaranteed investments Certifications (GIC's)

Summary

If you are interested in the service officer role please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.