What you'll do
The Delivery Program Manager plays an important role in orchestrating the successful delivery of multiple squads that collectively contribute to the organization's strategic objectives. The role requires strong leadership, communication, and delivery management skills to drive collaboration and ensure the program's overall success.
Primary Responsibilities:
Support a portfolio of work in the commercial platform group, focused on digital and eCommerce platforms
Develop a comprehensive program plan that defines the program's objectives, scope, deliverables, timelines, and resource requirements
Identify and engage stakeholders, including executives, Business sponsors, and team members
Maintain regular communication to manage expectations, gather feedback, and ensure buy-in for program initiative
Establish program governance structures, including steering committees or advisory boards, to provide oversight and guidance
Coordinate and allocate resources across multiple squads within the program
Identify and assess program risks
Monitor the progress of squad delivery within the program, tracking key performance indicators (KPIs) and milestones
Oversee the management of changes in program scope, schedule, and budget
Facilitate the closure of the program upon successful completion
Training and guidance (Establish guidelines) to the team members across squads to establish consistency
What you bring:
Financial Management: Oversee budgeting, forecasting, accruals, invoice processing, and variance analysis to ensure financial accuracy and compliance
eCommerce: Experience delivering complex digital and eCommerce initiatives across cloud-native platforms and custom development environments, including integrations, scalability, and performance optimization
Scope Management: Define project outcomes, MVPs, epics, user stories, releases, and milestones to align with business objectives
Resource Management: Develop and manage resource plans leveraging FTEs and partner resources to deliver on defined scope
Risk Management: Proactively identify, assess, and mitigate risks impacting scope, timeline, and budget; ensure timely escalation and communication
Agile Delivery: Apply Agile methodologies (SAFe, Scrum, Kanban) to drive efficient and adaptive project execution
Product Lifecycle Management: Manage end-to-end product lifecycle to deliver value-driven solutions
Soft Skills: Outcome-focused mindset, action orientation, critical thinking, problem solving, stakeholder management, effective communication, facilitation, collaboration, empathy, and emotional intelligence
Technical Tools: Planview, Excel, PowerPoint, Jira/Jira Align, Lucid, Delivery Central, Confluence
We’re always looking for great talent! In addition to competitive pay, we offer:
Comprehensive benefits and retirement programs
Performance incentives, Continuing Education Programs
Other perks to support your well-being
Career growth opportunities and product discounts
Our typical hiring range is between $80,000.00 and $131,000.00. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, market location, industry benchmarks, internal equity and other role-specific requirements. We're committed to attracting top talent. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role. #LI-AG2
This posting represents an existing vacancy within our organization.Delivery Program Manager • Toronto, ON
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