Front Office Supervisor

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Representing The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world's finest heritage resorts.

Starting Rate: $28.57 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $31.30.

Job Duties Include:

• Lead and supervise Front Desk operations, ensuring seamless guest arrival and departure experiences while collaborating closely with Royal Service and other teams.
• Coach, mentor, and develop Front Desk colleagues, including 1:1 mentorship, performance feedback, and ongoing training to support professional growth.
• Drive exceptional guest service and service recovery, empowering colleagues to resolve issues and ensuring follow-up and tracking of guest concerns.
• Uphold departmental and Fairmont standards, including health & safety, emergency procedures, and promoting the hotel’s vision, values, and service culture.
• Communicate effectively with leadership and teams, manage performance, stay organized with time-sensitive tasks, and perform physical job requirements as needed.

Qualifications

Your Skills & Qualifications:

• Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
• Excellent knowledge of Property Management System (PMS/OPERA CLOUD), word and excel.
• Previous working experience in Front Office or a customer facing role.
• Experience in dealing with guest concerns with excellent recovery
• Graduate of Hotel Management or Hospitality program an asset
• Excellent written and verbal skills with a high attention to detail required

Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.