Relocation Project Manager, Interiors

SUMMARY

The Relocation Project Manager, Interiors reports to the Program Manager, Workplace Solutions, and manages a team of resources to deliver relocation, furniture installation and furniture decommissioning services for our clients. They are also responsible for planning and delivering simple and complex office relocations, as well as furniture reconfigurations and sustainable decommissioning to support strategic planning and senior level engagement and collaboration. They support the planning of resources and the program of projects while ensuring adherence to process, best practices, and driving continuous improvement. The successful candidate will have a comprehensive understanding of the complexities of relocation and the impact it has on employee experience.

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

• Full involvement with recruiting talent.
• Provides mentoring, coaching, and guidance to all team members.
• Objectively recommends compensation adjustments.
• Manages all aspects of performance.

Service Delivery

• Plans and delivers simple and complex office relocation, furniture reconfiguration/installation, and furniture decommissioning projects for our client.
• Develops an implementation strategy and workstream schedule for each project, taking into consideration the client’s requirements and BGIS deliverables.
• Ensures that delivery is undertaken optimally and within BGIS/ Client procedural boundaries: provides direct support to the team with respect to delivery and administrative issues and challenges.
• Is responsible for managing the project schedule and budget. Monitors changes and progress throughout the life of projects related to relocation, install, and decommissioning services.
• Ensures service delivery is done in accordance with all documented processes, work instructions and policies to ensure consistency, repeatability and alignment with BGIS / Client needs respect to key delivery sub-processes, such as document management, change management, scope management, schedule management, cost management, quality management, team management, communications management, risk management, procurement, approvals, close-out.
• Identifies opportunities for continuous improvement and manages changes required to continuously meet client objectives and program evolution.
• Follows BGIS procurement policies and consults the client MSA for best practice. Seeks guidance from BGIS procurement and client contract authority as required. Prepares procurement documentation such as RFP/RFQ as required. Works cross-functionally with other internal team members, service lines, project groups and operation groups to plan, manage and deliver projects.
• Evaluates, plans, and manages all Health & Safety risks and requirements, working with the BGIS Health & Safety team and other internal groups as required.
• Ensures all projects are delivered on time, within scope, budget and requirements and complies with all regulatory, environmental, health and safety requirements.
• Provides on-site supervision and acts as a client liaison.

Relationship Management

• Develops strong internal relationships with other team members, service lines, project groups and operation groups to plan, manage and deliver projects.
• Resolves issues, manages client expectations, and ensures client satisfaction.
• Maintains an effective positive working relationship with all client contact, stakeholders, and internal teams on each project to maintain client objectives – One BGIS.
• Effectively and pro-actively communicates with all levels of stakeholders, such as Clients, contractors, and industry bodies (as required) to ensure Client satisfaction and BGIS’s success.
• Develops and maintains effective and strategic relationships with all third-party contractors.

Reporting & Communication

• Ensures that project deliverables are completed on time and reviews for quality and completeness.
• Completes project status reporting and monthly financial reporting activities for all assigned projects.
• Communicates changes and updates to implementation approaches and processes as required.
• Provides updates to the Program Manager on project impacts and opportunities.
• Participates in or leads project kick off meetings, both internal and external as required.
• Communicates with all project stakeholders regularly and chairs workstream status meetings.
• Prepares and updates move communications and strategies as required by each project and client requirements.
• Is comfortable presenting to teams of all sizes both internal and external as required.
• Maintains effective filing structure and ensures all documentation for each project is correctly filed and audit ready.

Financial Management

• Responsible for ensuring adherence with all financial and procurement policies and procedures for BGIS projects.
• Monitoring contractor Purchase Order’s (PO’s) and ensuring that they align with the approved budget and quote.

Service Delivery Development/ Quality Management

• Works collaboratively with the Program Director, Program Manager and other internal stakeholders to develop, maintain and improve upon the Relocation service delivery line.
• Contributes to the development and maintenance of processes, tools, and documentation for Relocation such as developing playbooks for relocation, furniture installation, etc.

Business Development

• Ensures a positive client and occupant experience on all BGIS projects to drive repeat business and differentiate BGIS as the logical choice for service delivery.
• Assists with business development opportunities such as scope definition, fee and proposal development as required.

KNOWLEDGE & SKILLS

• College or post-secondary graduation or professional certification required.
• Excellent communication skills.
• Minimum of 7+ years of job-related experience in relocation, furniture installation, decommissioning, and facility planning projects and or construction fit up projects of medium to high complexity.
• Knowledge of project management, move management, and construction scheduling requirements.
• Effective leadership and relationship management skills. (Experience in customer service and client-facing
• Strong interpersonal and customer service/management skills.
• 3+ years of furniture systems knowledge.
• 1 to 3 years of managing a team. (Experience in managing remote teams is a
• Advanced project coordination and organizational skills. (Experience in complex project scheduling and using software such as Microsoft
• Strong analytical, problem solving, and conflict management skills.
• Ability for critical thinking and making quick decisions in the best interest of the client and BGIS.
• Advanced ability to deliver non-technical projects such as relocation projects according to requirements, on time and within budget.
• Ability to travel to client sites nationally or locally, as required.
• Business development skills including solution development, proposal writing, and pricing of services.
• Ability to work overtime, nights, and weekends as required.
• Able to meet requirements for Federal and Provincial Security Clearance.

Licenses and/or Professional Accreditation

• PMP or FMP a bonus.
• Valid driver’s license and access to a vehicle

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