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General Manager
General ManagerRobert Half • Toronto, ON, Canada
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General Manager

General Manager

Robert Half • Toronto, ON, Canada
30+ days ago
Job type
  • Full-time
Job description

General Manager – Luxury Import/Export Business


A well-established and growing luxury import/export organization is seeking a strategic and operationally strong General Manager to oversee the full scope of business operations.

This leadership role requires a Fortune 500 mindset paired with entrepreneurial agility. The successful candidate will bring structure, discipline, and scalable processes while remaining hands-on and deeply engaged in the day-to-day workings of the business.


The Opportunity

Reporting to ownership, the General Manager will oversee staff, operations, systems, and overall business performance. This individual will play a critical role in building infrastructure, formalizing processes, and driving operational excellence across the organization.

The ideal candidate is not afraid to learn the business from the ground up and step in wherever needed to ensure success.


Key Responsibilities

  • Oversee daily operations across all business functions
  • Lead, mentor, and develop staff while fostering accountability and performance
  • Create, implement, and continuously refine Standard Operating Procedures (SOPs) to support scalability
  • Drive operational efficiency, process improvement, and system optimization
  • Collaborate cross-functionally to ensure alignment between departments
  • Establish KPIs and performance metrics to monitor business health
  • Identify gaps in infrastructure and implement strategic improvements
  • Support vendor relationships, supply chain coordination, and overall business flow
  • Step into operational challenges directly when required — highly hands-on leadership


Ideal Profile

  • Proven General Management or senior operational leadership experience
  • Experience within luxury goods, import/export, distribution, or a high-touch product environment preferred
  • Strong operational and financial acumen
  • Demonstrated success building structure, systems, and SOPs
  • Fortune 500 or highly structured corporate experience combined with entrepreneurial flexibility
  • Comfortable operating in both strategic and execution-focused capacities
  • Collaborative, decisive, and solutions-oriented


Leadership Style

  • Brings structure without unnecessary bureaucracy
  • Leads by example
  • Comfortable rolling up sleeves at any time
  • Thrives in growth-oriented environments
  • Strong cross-functional collaborator

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General Manager • Toronto, ON, Canada

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