Creator Success Manager (Business & Monetisation) - Fully Remote | SaaS

Build Creators Who Don’t Just Launch - They Last.

You know that shift.

When a creator stops saying
“I’m building something…”

and starts saying
“I’m scaling something.”

That moment?

That’s your territory.

At , we’re building at the frontier of the creator economy. We’re rolling out AI-powered features that radically accelerate how creators build, launch, and scale inside our platform - and you’ll be part of that evolution.

This role exists to guide creators through onboarding, launch, monetisation, and retention - so they don’t just publish an app… They build a business that lasts.

Not just hype.
Not just downloads.

Revenue. Renewal. Reputation.

Now, we’re doubling down.

Which means… This isn’t traditional Customer Success. We need someone who understands:

→ Audience growth

→ Offer positioning

→ Monetization psychology

→ Revenue strategy and conversations

→ And what it actually takes to scale a personal brand

You don’t wait for churn signals. You design momentum before they happen.

If you’ve lived inside the creator economy - built something, coached something, launched something - keep reading. This one’s for you

A Day In Your Creator Orbit:

You’ll manage ±45 premium creators - primarily US-based (so yes, EST/PST is part of your rhythm).

On any given day, you’re:

• Guiding a creator through refining their offer and pricing
• Reviewing funnel strategy before a launch
• Spotting early churn signals in your portfolio
• Documenting progress and revenue milestones
• Jumping on a momentum call where you challenge thinking (with care and clarity)
• Ensuring creators are leveraging new product features

You’re not reacting. You’re steering.

You’re commercially aware.

You treat their growth like it’s partly yours.

A Week in Your Growth Engine

• Running structured business review sessions
• Executing and refining lifecycle playbooks
• Monitoring NRR, engagement signals, and health scores
• Identifying upsell opportunities naturally through strategy
• Sharing creator feedback with Product & Marketing
• Collaborating cross-functionally on retention OKRs

This is high-touch. But it’s also high-impact, high-ownership. ️

The Long Game You’re Building

Over time, you will:

• Refine onboarding, launch & retention playbooks
• Strengthen scalable high-touch systems
• Turn creators into brand advocates
• Reduce churn through proactive strategy
• Increase expansion revenue through smart positioning
• Contribute meaningfully to how Customer Success evolves at Passion

You’re not just maintaining accounts. You’re shaping outcomes.

Requirements

If This Sounds Like You… We’d Rave to Meet You

• You have 2+ years in CSM, onboarding, or revenue-focused client roles
• You’ve advised customers on business or monetisation strategy
• You understand the creator economy (not just conceptually - practically)
• You’re commercially confident (upsell and renewal conversations energise you)
• You balance empathy with empathetic directness.
• You naturally apply high emotional intelligence & structured thinking
• You design success plans, not just follow them
• You’ve worked in high-touch environments where ownership matters
• You’re comfortable with CRMs (HubSpot etc.) and portfolio health tracking

And If This Describes You… It’s A “Must-Meet” Moment

• You’ve built or scaled your own digital product or personal brand
• You’ve coached creators or entrepreneurs
• You think in NRR, expansion, and revenue impact
• You are pragmatic and have the ability to customize support by use case
• You understand lifecycle triggers & health scores
• You’re analytical. Decisions you make are data-led
• You’re technically comfortable discussing integrations, backend logic, or automations
• You thrive in fast-moving startup environments

A Quick Reality Check (In The Best Way)

• This role isn’t about reactive ticket queues
• Your playground is powerful revenue conversations
• You’re confident drawing the line between empathy and clarity
• You crave ownership
• You see each creator’s success as shared success

If that excites you - you’re in the right place.

You’ll Know You’re Winning When…

• Creators stay, grow, renew - and rave about working with you!
• Your portfolio shows stable, predictable, growing NRR
• Creators see you as a strategic business partner
• Portfolio health scores are improving, not reactive
• Success plans are clear, documented, and measurable
• Product & Marketing decisions are influenced by your insights
• Creators launch profitable apps - and stay long-term

That’s Impact.

Benefits

️ The Experience: What We Do & How We Work

At , we’re on a mission to empower creators to build and monetize their own mobile apps - without coding. Our platform lets 15,000+ creators launch their own mobile apps and teach their passion - no code, no hassle, just impact. Over 200,000 users (and counting!) are using the apps they’ve built.

You’ll be part of a fast-moving, fully-remote crew spread across the globe, passionate about growth and building tools that change lives.

Here’s what makes working with us, well… kinda awesome

Fully remote freedom (work from wherever)

️ Global Gatherings - Meet the team in epic locations (Croatia, Portugal, Greece… we like good views )

Career Growth - Coaching, training, and conferences on us

Creative autonomy - your fingerprints are all over growth

Tech Gear Budget - Get the setup you need to shine.

️ Time Off That Counts - 24 paid vacation days + 10 “Celebration Leave” days for the holidays you actually celebrate.

Paid Parental Leave - Because family first, always.

Join a global crew shaping the future of creator-led apps

Your Hiring Journey

(So you know exactly what to expect)

1️⃣ Discovery Call: Meet your Talent Guide - real talk about your experience, ambitions, and what lights you up.

2️⃣ Show Us Your Strategy: A short, practical scenario where you demonstrate how you’d guide a creator toward growth.

3️⃣ Deep Dive: Meet your future Career Coach. We explore your commercial thinking, portfolio management style, and revenue mindset.

4️⃣ Team Connect: Meet the CS crew. Swap ideas. Ask questions. Feel the vibe.

5️⃣ Strategy Sync: Connect with CS leadership to align on vision, NRR levers, and the future of Creator Success at Passion.

Big Picture Conversation: Culture, mission, long-term growth - does this feel like your next chapter?

Transparent. Thoughtful. Human.

Your “I Was Built For This” Moment Starts… Now.

If you’ve been waiting for a role where:

️ You help creators turn ideas into revenue

️ You own a portfolio like a business

️ You operate at the intersection of empathy and commercial sharpness

️ You influence how Success evolves inside a fast-scaling AI-powered platform

Apply.

Show us how you think about scaling creators.

Let’s build businesses that last.

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