Operations Coordinator

Job Description:

This position is for local residents only.

Sorry, Visa / sponsorship not available.

CS-1 Transportation is a leading 3PL Freight Broker (Non-Asset-based). We are the solution provider to customers needing to move freight domestically within Canada, USA and cross border. We have been named in The Growth 500 - 4 years in a row. We are looking to add to our dispatch team.

Job Details

• Hours: 12 hour shifts (1 hour break) - Rotation every (4) days. (four days on, four days off)


• Includes weekends and statutory holidays


• Requires coverage of overnight shifts (7pm to 7am) due to vacation and sick time.


• Location: Head Office - 5026 South Service Road, Burlington, ON


• Office or Hybrid: Office based position

Main Purpose of Job:

We are looking for an exceptional Logistics Coordinator that knows the industry! We are offering an exciting opportunity to learn all aspects of 3PL brokerage.

In this position the Logistics Coordinator will need to enter orders into our TMS system. You will be required to find carriers for customer orders to move freight in the most efficient way possible. The Logistics Coordinator will negotiate with customers and carriers all while meeting the high standards CS-1 Transportation provides.

Reports to: Operations Manager

Duties and Responsibilities:

• Field and direct all incoming phone calls, emails and faxes as required


• Respond to all e-mails in a timely fashion including customer e-mails for pickups, rates and availability and updates


• Responsible for adhering to checklist to accurately enter orders, provide updates and tracking (includes addresses, contacts, emails, and PO/SO/Reference #s)


• Carrier search and rate negotiation (accessing TMS History as leverage)


• Dispatching contracts to carriers, with all/any special instructions (once rate has been agreed upon)


• Confirming customs broker information and entering into TMS


• Saving all documents (BOLS/Customs docs/Packing lists) to the server


• Saving all emails with spot quotes to the server


• Ensuring Carriers have insurance, and an acceptable safety rating before securing


• Resolving any issues regarding any order with the carrier brought to dispatch by Customer Service. This may include any accessorial, carrier delays or service problems that are more than just minor and CS cannot resolve quickly.


• Finalizing any accessorial charges brought to your attention by customer service with the carrier and the customer


• Additionally, you will be crossed-trained how to work in customer service, especially on weekends:

• To handle all aspects of the company s operations from phone calls to dealing with carriers


• To track and trace current loads


• Inform the customer the whereabouts of their freight via email, or phone


• Collect POD from carriers within a reasonable amount of time


• Add carrier packets and update profiles


• Update shippers and consignee profiles


• To assist in saving documentation, customs docs and facilitating the docs to carriers

Requirements

• Excellent verbal and written communication skills.


• Extensive knowledge of customer service procedures and principles.


• Organized with attention to detail takes pride in work


• Multi-tasker with strong ability to prioritize effectively


• Ability to adapt to new software with strong typing skills


• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor


• Excellent problem-solver skills, very resourceful


• Strong ability to prioritize effectively


• Proficient in Microsoft Office Suite or related software


• Takes pride and ownership of work


• Transplus or Fleet Manager experience is a plus


• Previous Industry experience is a plus