(Remote) Scrum Master

A division of Harris; Cayenta is seeking an experienced Scrum Master to serve as a servant leader and coach for our Agile development teams. In this role, you will guide teams in adopting and refining Scrum practices, facilitate collaboration, remove impediments, and foster a culture of continuous improvement. You will work closely with Product Owners, developers, and stakeholders to ensure alignment, transparency, and sustainable delivery.

We’re looking for someone who is passionate about Agile principles and thrives on helping others succeed. The ideal candidate brings strong facilitation expertise, emotional intelligence, and a relentless drive to eliminate obstacles — empowering self-organizing teams to deliver high-quality products iteratively and predictably.

You will not manage scope, schedule, or budget in the conventional sense. Instead, you will coach teams to own their processes and outcomes, champion continuous improvement, and serve as a bridge between delivery teams and the product team.

You will report to the Senior Director of R&D, with a preference for candidates based in Canada.

Salary : Up to 100K CAD

What your impact will be :

• Strong collaboration with the Product Owner from product vision through retrospective.
• Assist the Product Owner’s vision to materialize by leading the scrum team every sprint.
• Collaborate with the Product Owner during Sprint planning.
• Facilitate all Scrum ceremonies — Daily Standup, Sprint Planning, Sprint Review, Sprint Retrospective, and Backlog Refinement — ensuring they are purposeful, time-boxed, and drive toward clear outcomes.
• Coach team members and stakeholders on Agile principles, Scrum values, and the continuous improvement mindset.
• Proactively identify and remove impediments that block the team’s progress, escalating to leadership when necessary.
• Shield the team from external distractions and interruptions during sprints.
• Guide the team toward self-organization, helping them take ownership of their processes and outcomes.
• Maintain and administer the Scrum board (Jira or equivalent), ensuring cards, statuses, and sprint data are accurate and current.
• Track and communicate key Agile metrics — velocity, sprint burndown, cycle time, and sprint goal completion rates — using data to drive retrospective discussions and improvement initiatives.
• Provide regular status updates to stakeholders, including sprint accomplishments, current risks and issues, and team health indicators.
• Facilitate Sprint release planning with the Product Owner and stakeholders to determine feature sequencing and expected timelines.
• Promote Agile adoption and best practices beyond the immediate team, contributing to organizational Agile maturity.

What we are looking for :

• Bachelor’s degree or equivalent professional experience.
• Certified Scrum Master (CSM), Professional Scrum Master (PSM II), Advanced CSM (A-CSM), or SAFe Scrum Master certification.
• 4+ years of hands-on experience as a Scrum Master supporting software development teams.
• Deep understanding of Agile / Scrum / Kanban frameworks and their practical application in product delivery.
• Demonstrated experience facilitating Scrum ceremonies and coaching teams through Agile adoption and maturity.
• Strong facilitation, conflict resolution, and negotiation skills.
• Excellent verbal and written communication skills with the ability to influence and collaborate at all levels of the organization.
• High emotional intelligence, empathy, and active listening skills.
• Proficiency with Agile project management tools such as Jira and Confluence.
• Strong problem-solving and analytical skills, with the ability to use metrics and data to inform decisions.
• Ability to work effectively with cross-functional teams in a collaborative, fast-paced environment.

What would make you stand out :

• Experience designing or improving Agile processes for teams working on Utilities software, such as CIS, ERP, or related platforms.
• General understanding of software development and DevOps practices, Cloud and emerging AI technologies.
• Kanban certification or demonstrated experience with Kanban and hybrid approaches (Scrumban).
• Job history and experience in product-based organizations.

What we can offer :

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP / 401k matching programs
• Lifestyle rewards
• Remote work and more!

About Cayenta :

Founded in 1983 and welcomed to the Harris family in 2004, our Cayenta business unit is the North American leader in technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to be agile and seamless, ensuring that our clients have a platform for operational success.

About Harris :

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.

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