RV Orientation & Delivery Specialist

RV Delivery Coordinator

Location: Leduc, Alberta
Employment Type: Full-Time

Fraserway RV is Canada’s largest vertically integrated RV dealer network, and we are looking for an RV Delivery Coordinator to join our Leduc team.

If you enjoy working with customers, have strong technical knowledge of RVs, and take pride in delivering an exceptional handover experience, this could be the role for you.

As an RV Delivery Coordinator, you are the final and most important step in the customer journey — ensuring a smooth, professional, and memorable vehicle delivery experience.

What You’ll Do

Delivery Preparation & Coordination

• Schedule and coordinate customer delivery appointments

• Confirm unit readiness with Service, Parts, Detail, and Sales teams

• Ensure all pre-delivery inspections and final preparations are complete

Customer Orientation & Handover

• Conduct comprehensive RV walk-throughs and demonstrations

• Explain the operation of major systems (electrical, plumbing, appliances, slide-outs, etc.)

• Review safety procedures and emergency protocols

• Educate customers on maintenance requirements and warranty coverage

• Provide clear, confident, and customer-friendly instruction

Customer Experience & CSI

• Set clear expectations before and during delivery

• Proactively address customer questions or concerns

• Promote ongoing service relationships and future maintenance bookings

• Encourage positive online reviews and referrals

• Follow up post-delivery to confirm satisfaction

Internal Communication

• Coordinate delivery timing with Sales and Finance departments

• Escalate unresolved service issues prior to customer arrival

• Work closely with Parts to ensure accessories and add-ons are installed

What We’re Looking For

• High school diploma or GED

• Minimum 1 year of experience in the RV industry

• Interest in RVs and working knowledge of RV systems and maintenance

• Valid driver’s license with a clean driving record

• Forklift experience or certification is an asset

• Strong attention to detail and ability to prioritize effectively

• Excellent communication and customer service skills

• Ability to work independently and collaboratively within a team

• Reliable and dependable work ethic

Working Conditions

• Work both indoors and outdoors in all weather conditions

• Shift work required, including evenings and weekends

• Overtime may be required during peak season

• Ability to stand for extended periods

• Physical work including bending, twisting, pushing, pulling

• Lifting up to 50 lbs (including RV parts, equipment, and snow removal)

• Manual dexterity required to operate power washers and hand tools

Why Join Fraserway RV?

• Career growth opportunities within Canada’s leading RV dealership network

• Supportive and team-oriented work environment

• Competitive compensation and benefits

• Employee discounts on RV purchases, rentals, and parts

• Be part of a company that helps customers create lifelong memories

Fraserway RV is part of Canada’s largest vertically integrated RV company, with full-service dealerships from coast to coast. As the place for everything RV, we help our customers feel at home wherever their adventure takes them.

If you believe this role is right for you, we would love to hear from you. Please submit your resume to apply.