SSENSE MONTRÉAL - Assistant Manager, Store Sales

Company Description

SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

Job Description

About the Role

Join our retail team as an Assistant Manager, Store Sales at our flagship space located in the heart of Montreal’s Old Port! The SSENSE Montreal boutique spans five floors, offering a curated selection of high-end products that blend iconic brands with emerging designers. Join a passionate team of 65 employees and help deliver an exceptional customer experience.

As the Assistant Manager, Store Sales, you will be responsible for maximizing sales productivity at SSENSE Montreal through our unique retail concept, which integrates omnichannel hybrid models, walk-ins, and appointment-based shopping. You will coach client-facing teams to cultivate customer relationships and ensure seamless execution to uphold the SSENSE Montreal brand promise. Additionally, you will identify and resolve issues impacting the customer journey while mentoring your direct reports to continuously evolve SSENSE Montreal’s retail operations.

What You Will Do:

• Sales Strategy: Execute sales strategies that maximize performance across all channels (online, in-store, and appointments) and ensure all sales targets and KPIs are met.

• Team Leadership: Build and develop top-tier, customer-centric teams. Continuously evaluate staff performance, provide feedback to drive results, and resolve performance management issues in a timely manner.

• Talent Development: Recruit, train, and develop a talent pipeline while establishing robust succession plans.

• Clienteling: Lead and participate in the development of client relationships through database management, customer profiling, and engagement strategies designed to expand the clientele beyond local markets.

• Asset Protection: Support, promote, and take responsibility for asset protection across all areas of risk management. This includes physical security, in-store cash controls, inventory management, and transaction accuracy.

Qualifications

• Experience: A minimum of 3 years of management experience in a high-volume, customer-facing retail operations environment.

• Technical Skills: Proficiency in Microsoft Office Suite, Google Suite, the web, and general IT systems.

• Leadership: Proven ability to lead, coach, and mentor all employees to help them achieve their personal and professional goals.

• Brand Knowledge: Excellent knowledge of the brands carried by SSENSE, including their creative direction, history, and specific technical product information.

• Availability: Flexibility to work various shifts, including weekends, mornings, and evenings, to meet the operational needs of the business.

What Sets You Apart:

• Adaptability: Ability to multitask and thrive in a fast-paced environment while providing an exceptionally high level of attention and customer service.

• Communication: Excellent written and verbal communication skills in French.

• Problem-Solving: Customer-oriented mindset with strong problem-solving skills.

• Tech-Savvy: Highly proficient with technology and mobile applications.

• Interpersonal Skills: Exceptional interpersonal skills with a natural ability to build and maintain relationships with clients.