Manager& Billing | Burlington Hydro

Manager, Billing

Burlington Hydro – Powering the Careers of Tomorrow

Are you looking for a meaningful career with an organization that values teamwork, sustainability, and community impact? At Burlington Hydro, we don’t just provide electricity—we are powering a brighter future for our community.

The Role

We are looking for a dedicated individual to join our team as a Manager, Billing. This position plays a key role in providing leadership and strategic oversight of billing operations to ensure accurate, timely, and compliant billing for electricity and water services. This role is accountable for operational performance, regulatory compliance, billing system integrity, and continuous improvement initiatives that enhance efficiency, data quality, and customer experience.

This is an on-site position located at 1340 Brant Street, Burlington. Burlington Hydro offers eligible employees the flexibility to work remotely one (1) day per week as part of our Hybrid Work from Home Program. This job posting represents an existing vacancy.

What You Will Do

• Lead and manage billing operations, ensuring accuracy, regulatory compliance, and service excellence
• Oversee technical aspects of all system-related billing activity
• Ensure timely data acquisition to facilitate prompt billing
• Provide leadership, coaching, and development to billing team members, including performance management, workforce planning, and employee engagement
• Develop and implement workforce scheduling strategies that optimize team capacity and enhance operational efficiency
• Ensure billing processes align with Ministry of Energy and Mines (MEM), Independent Electricity System Operator (IESO), and Ontario Energy Board (OEB) requirements, regulatory directives, and company policies and procedures
• Maintain billing system integrity through oversight of data validation, quality assurance processes, reporting and billing controls
• Monitor billing schedules, meter reading coordination, and operational outputs to ensure service standards and deadlines are achieved
• Resolve escalated customer inquiries and complex billing issues while supporting a high standard of customer service
• Collaborate with internal stakeholders, including Customer Service, Metering, Finance, Regulatory, and IT, to support operational needs and cross-functional initiatives
• Liaise with external partners, including vendors, municipal stakeholders, and retailers, to ensure effective service delivery and compliance with agreements
• Identify and lead process improvements, system enhancements, and operational efficiencies to support continuous improvement and innovation
• Develop and manage departmental budgets, forecasts, reporting, and vendor oversight responsibilities
• Establish departmental goals and performance metrics aligned with organizational objectives and monitor key performance indicators
• Provide strategic input on regulatory changes, system enhancements, and business initiatives impacting billing operations
• Promote a safe and inclusive work environment and ensure compliance with health and safety requirements
• Participate in projects and initiatives that support organizational goals and enhance billing operations
• All other duties as assigned

What We Are Looking For

• Post-secondary diploma or degree in Business Administration, Finance, or a related field, or equivalent work experience
• Minimum seven (7) years of leadership experience managing billing or customer operations, preferably within the utility or regulated industry
• Experience in a unionized environment is considered an asset
• Experience working with customer information systems (CIS) and billing platforms

What You’ll Need to Be Successful

• Strong understanding of utility billing processes, customer information systems (CIS), and data integrity within a regulated utility environment
• Knowledge of applicable regulatory and legislative requirements, including OEB and MEM regulations, IESO market rules, privacy legislation (PIPEDA), and occupational health and safety legislation (OHSA)
• Proficiency working with billing systems, databases, and reporting tools, including the ability to analyze data, create queries, and support operational decision-making
• Advanced proficiency with Microsoft Office applications, particularly Excel, for reporting, analysis, and process tracking
• Strong analytical and critical thinking skills with exceptional attention to detail and accuracy
• Demonstrated leadership capability with experience leading change initiatives and driving operational improvements
• Strong problem-solving skills with the ability to assess complex issues and implement practical and/or innovative solutions
• Excellent written, verbal, and presentation skills, with the ability to communicate technical information clearly and concisely to diverse audiences
• Strong organizational and time management skills with the ability to plan, prioritize, and execute multiple projects and initiatives within established timelines
• Commitment to continuous improvement, operational excellence, and delivering a high-quality customer experience

Who We Are

Since 1945, Burlington Hydro has been powering the growth of Burlington with reliability, empathy and innovation. As a local distribution company (LDC), we serve a vibrant community across 188 square kilometres, delivering electricity to over 69,500 customers.

At Burlington Hydro, we’re more than just an energy provider—we’re committed to driving sustainability, supporting our community, and fostering a workplace where people succeed together.

Our core values – teamwork, safety, empathy, reliability, community, and stewardship – guide everything we do, from investing in smart energy solutions to ensuring a brighter future for a growing and thriving Burlington.

Why Join Us

At Burlington Hydro, we offer:

• A safe working environment for everyone
• Competitive compensation, including a competitive salary and benefits package
• Comprehensive health and dental coverage for you and your family, along with a defined benefit pension plan
• Career growth through new experiences, exciting challenges, and learning opportunities
• An inclusive culture that values diversity and belonging
• Meaningful work that supports the community we serve

How to Apply

If you’re ready to take the next step in your career, apply today! Click here Manager, Billing | Dayforce Jobs to apply and submit your resume.

Diversity & Inclusivity

Burlington Hydro Inc. is committed to creating an inclusive workplace, and we encourage candidates from diverse backgrounds and experiences to apply. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we provide reasonable accommodation for qualified individuals with disabilities during the recruitment process. To request accommodation, please email our Human Resources team at BHI_Human_Resources@burlingtonhydro.com. Please note that this email is for accommodation requests during the recruitment process only; resumes sent to this email address will not be considered.

Application Process

All applicants must be legally entitled to work in Canada. Burlington Hydro will use email to communicate with you for all job opportunities. Please ensure you provide an updated email address that is checked daily and accepts emails from unknown users. A complete background check, including a criminal record check, will be conducted for the successful candidate. If it is determined that any background check information provided is misleading, inaccurate, or incorrect, Burlington Hydro reserves the right to discontinue the consideration of your application.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.