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Nurse Next Door
IT Specialist - Networking & SupportNurse Next Door • Vancouver, Canada, United States
IT Specialist - Networking & Support

IT Specialist - Networking & Support

Nurse Next Door • Vancouver, Canada, United States
18 days ago
Salary
CA$70,000.00 yearly
Job type
  • Full-time
Job description

Salary: $70,000 - 70,000 per year

Requirements:
  • 3–5 years of experience in IT support, helpdesk, or technical support roles
  • Strong troubleshooting abilities across hardware, software, and cloud-based systems
  • Proficient in Microsoft 365 administration
  • Basic understanding of networking concepts (VPN, DNS, firewalls, connectivity)
  • Experience managing user access and permissions
  • Familiarity with IT service management tools and ticketing systems
  • Experience in supporting multi-site or franchise environments is a plus
  • Healthcare technology or EHR experience (AlayaCare or similar) is a plus
  • Basic scripting or automation experience (PowerShell preferred) is advantageous
  • Strong customer service orientation with effective communication skills
Responsibilities:
  • Provide frontline IT support to franchisees and internal teams by addressing technical issues and managing helpdesk requests
  • Maintain core platforms such as AlayaCare, Axxess, RingCentral, Five9, and FranConnect to ensure smooth daily operations
  • Oversee help desk tickets and service requests, ensuring prompt resolution and a satisfactory customer experience
  • Keep clear documentation and knowledge base resources to improve consistency and minimize recurring issues
  • Assist with routine system updates, technology rollouts, and operational enhancements within the franchise network
  • Monitor IT systems for reliability, escalate issues as necessary, and support long-term stability
  • Collaborate effectively with internal departments (Finance, Marketing, Care Services, System Performance, Operations) to ensure technology aligns with business processes
  • Coordinate tasks, timelines, and communication with franchise partners and vendors for IT projects
  • Aid in creating and delivering training materials to help franchisees adhere to Nurse Next Doors One Best Way approach to IT systems and support
  • Provide support and guidance to franchisees during onboarding and transitions to help them adopt tools and best practices swiftly
  • Contribute to the exploration and implementation of AI tools that enhance service efficiency and lessen manual administrative work
  • Assist in automation initiatives like workflow improvements in Five9, lead pipeline support, or reporting enhancements
  • Utilize AI-driven insights to identify recurring support issues and propose practical solutions
  • Stay updated on emerging healthcare technology trends to support the organizations innovation efforts
  • Collaborate closely with external technology partners (AlayaCare, Axxess, RingCentral, Five9, FranConnect) for troubleshooting, upgrades, and service enhancements
  • Relay feedback from franchisees to internal teams and vendors to strengthen systems and improve user experience
  • Embrace a mindset focused on continuous improvement and innovation by identifying opportunities where AI and digital tools can elevate care delivery and franchise success
Technologies:
  • AI
  • Cloud
  • Hardware
  • Support
  • Marketing
  • Microsoft 365
  • Network
  • PowerShell
  • VPN
  • Office 365

More:

At Nurse Next Door, we are committed to Making Lives Better for our clients, caregivers, and everyone we encounter. As a leader in home healthcare, we incorporate technology, including the responsible use of AI, into our operations to scale and enhance our support network. The IT Specialist will play a vital role in our franchise network, providing dependable IT services, coordinating technology projects, and exploring innovative solutions that enhance our daily operations. This is a full-time position located in Vancouver, BC, where we foster an inclusive workplace and celebrate diversity.

last updated 23 week of 2026

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IT Specialist - Networking & Support • Vancouver, Canada, United States

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