Account Manager

Account Manager

AltaSteel Inc. is seeking an experienced and customer-focused Account Manager to join our Sales team. Reporting to the Manager, Sales, the Account Manager is responsible for managing and growing a portfolio of customer accounts by building strong relationships, ensuring customer satisfaction, and maximizing sales volumes and margins. This role focuses on long-term account development, customer retention, and strategic growth while working closely with internal teams to ensure customer requirements are met and service commitments are delivered.

Responsibilities

• Manage and grow assigned customer accounts to ensure sustained sales volumes, profitability, and customer satisfaction.
• Serve as the primary point of contact for customers, developing strong, long-term relationships with key decision-makers and stakeholders.
• Understand customer business needs, requirements, and challenges, and align AltaSteel products and services accordingly.
• Proactively identify opportunities to expand business within existing accounts.
• Identify and pursue new account opportunities within targeted markets and industries.
• Qualify prospective customers and support the onboarding of new accounts.
• Collaborate with internal teams to develop solutions that meet customer needs and support account growth.
• Work closely with Quality, Operations, Production, and Logistics teams to ensure customer requirements are met.
• Communicate customer expectations internally and manage issue resolution to maintain strong customer relationships.
• Support coordination related to pricing, contracts, and service commitments.
• Prepare and present proposals, pricing, and account plans.
• Negotiate pricing, contract terms, and commercial agreements to achieve mutually beneficial outcomes.
• Monitor account performance against sales targets, margins, and key performance indicators.
• Maintain accurate account records, forecasts, and reporting.
• Stay informed of industry trends, market conditions, and competitor activity.
• Identify opportunities for innovation, improvement, and differentiation within assigned accounts.
  

Qualifications and Skills

• 3 to 5 years of related experience, preferably within the manufacturing sector.
• Post secondary education is preferred.
• Demonstrated ability to build and maintain strong customer relationships, with a track record of exceeding sales targets and objectives.
• Excellent communication skills, both verbal and written, with the ability to articulate complex concepts and influence decision-making.
• Strong negotiation and presentation skills, with the confidence to engage with senior-level executives and stakeholders.
• Highly motivated self-starter with a proactive approach to problem-solving and achieving results.
• Willingness and ability to travel as needed to meet with clients within North America (travel expectation could be up to 25% of the time).
  

Job Details

• Full-time, permanent opportunity.
• Standard schedule of work is Monday to Friday from 7:30am to 4:30pm, with occasional business requirements to work outside of standard hours.
• On-site work with no remote or hybrid option
• Compensation includes base salary, bonus, health benefits and pension contributions.
• Incumbent must be comfortable with wearing PPE and frequently entering plant settings.
• Pre-Employment Criminal Background check and zero tolerance Alcohol & Drug test is required.
  

This posting will remain open until a suitable candidate is found.

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