Technical Writer

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Job Title: Technical Writer Location: Mississauga, Canada (Hybrid) Who We Are At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they’ve always been done. What’s in it for you? The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun. The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big! The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies. What You’ll Do Evaluate the documentation needs for all SOTI products. Estimate, plan, and track documentation projects. Regularly report the progress, roadblocks, and concerns to the team. Use SOTI products to learn and gain expertise before writing the documentation. Design and create user guides, online help, SDK guides, and integration guides. Define training needs and create training guides. Collaborate with Product Management, Development, and Quality Assurance teams. Schedule reviews with multiple stakeholders. Be the ‘Voice of the User’ within the company. Work independently and with limited supervision. Experience You’ll Bring 1-3 years as a technical writer. Knowledge of DITA XML or other XML languages such as DocBook. Experience in mobile, Cloud, client-server, or other enterprise technologies. Experience in or knowledge of Mobile Device Management as well as Server and Cloud infrastructure. Passionate about everything ‘Mobile’. Connected with the latest trends in Mobile Device Management. Technical Requirements: Oxygen XML or DITA Open Toolkit Video capture and editing software such as Camtasia Git Adobe Acrobat Professional Microsoft Word #LI-RJ1 If you want to bring your ideas to life, apply at SOTI today. Use of Artificial Intelligence in Hiring SOTI uses AI tools to support parts of our recruitment process, such as reviewing resumes, screening qualifications, and creating interview questions. These tools assist our team only-final hiring decisions are made by people, not automation. For privacy-related questions, please contact privacysoti.net. We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at careerssoti.net. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee. SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI’s innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices. With SOTI’s world-class support, enterprises can take mobility to endless possibilities. For more information, visit soti.net.