Ecommerce Product Manager

Job Description

The Ecommerce Product Manager (Systems & Integrations) is responsible for leading and delivering complex ecommerce and digital commerce initiatives across Techo-Bloc’s technology ecosystem. This role ensures that platforms, tools, and data work together seamlessly to support business operations, customer experience, and growth.

This individual acts as the orchestrator between business teams, developers, vendors, and platforms, translating business needs into clear technical plans and ensuring projects are delivered on time, on budget, and with long-term scalability in mind.

Ecommerce Project Delivery

• Lead end-to-end ecommerce and digital commerce projects, from discovery through launch.
• Manage multiple initiatives simultaneously, including website features, backend systems, and third-party tools.
• Define project scope, timelines, milestones, dependencies, and success metrics.
• Proactively identify risks and manage trade-offs to ensure successful delivery.

Systems & Integrations

• Understand, document, and optimize how systems interact across the ecommerce ecosystem, including:
• Website & CMS
• Ecommerce platforms
• Merchandising systems
• CRM
• ERP
• PIM
• Analytics and tracking tools
• Map data flows, system dependencies, and ownership.
• Ensure integrations are scalable, secure, and aligned with business needs.

Technical Briefing & Development Orchestration

• Translate business requirements into clear technical briefs, functional specifications, and user stories.
• Brief and coordinate internal and external development teams.
• Align front-end, back-end, and integration workstreams.
• Ensure technical decisions support both immediate needs and long-term architecture.

Tool & Platform Selection

• Support the evaluation, selection, and implementation of ecommerce-related platforms and software.
• Partner with internal teams to assess solutions based on business fit, scalability, cost, and technical compatibility.
• Manage vendor relationships during implementation phases.
• Ensure new tools are properly integrated, documented, and adopted.

Data Architecture & Quality

• Ensure ecommerce data is structured, accurate, and usable across systems.
• Collaborate with analytics, CRM, and operations teams to define data requirements.
• Ensure tracking, tagging, and data considerations are included in all project plans.
• Support reporting and insights through reliable data flows.

Cross-Functional Collaboration

• Serve as the central point of coordination between Marketing, Ecommerce, IT/Development, Sales Operations, and Analytics.
• Align stakeholders on priorities, dependencies, and timelines.
• Communicate progress, risks, and decisions clearly and consistently.

Process, Governance & Documentation

• Establish and maintain ecommerce project management best practices.
• Ensure documentation exists for system architecture, integrations, and key decisions.
• Continuously improve how ecommerce projects are scoped, approved, and delivered.

Qualifications

• 5+ years of experience managing ecommerce, digital, or platform-focused projects.
• Strong understanding of ecommerce ecosystems, system integrations, and data flows.
• Experience briefing and coordinating development teams (internal or external).
• Proven experience implementing software platforms or digital tools.
• Ability to translate business requirements into technical documentation.
• Excellent organizational, communication, and stakeholder management skills.

Preferred Qualifications

• Experience with B2B or hybrid B2B/B2C ecommerce environments.
• Familiarity with CRM, ERP, PIM, and analytics platforms.
• Experience working with APIs, middleware, or automation tools.
• Background in digital commerce, ecommerce operations, or technical project management.

Additional Information

What Success Looks Like

• Ecommerce projects launch on time with minimal rework.
• Systems and tools are well-integrated and reliable.
• Development teams receive clear, actionable briefs.
• Stakeholders trust timelines, decisions, and delivery.
• The ecommerce ecosystem becomes more scalable and efficient over time.

Why Join Techo-Bloc

• Work on complex, meaningful ecommerce challenges in a growing organization.
• Influence how systems, tools, and platforms evolve.
• Collaborate with experienced digital, creative, and technical teams.
• Play a critical role in shaping the future of Techo-Bloc’s digital ecosystem.
• Ambition Thrives Here! Techo-Bloc is a firm believer in everyone having a voice and the opportunity to make an impact. We value empathy and enthusiasm. If you are determined to support the success of your customers and build a reputation that will set you apart from the competition, this is the place to do it.
• Career Growth and Recognition: At Techo-Bloc, we're career builders. Explore advancement opportunities through our well-defined career paths by department. Your success is our shared responsibility, supported by a culture that values your unique contributions.
• Performance-Driven Rewards: Experience the direct impact of your efforts with competitive performance-based bonuses. Join a passionate, driven team that collaborates seamlessly to achieve remarkable results.
• Financial Stability: We’ve experienced consistent growth, reflecting our strong financial health and continued geographical expansion across North America.
• Collaborative Company Culture: Ditch the silos and join us in driving innovation and excellence together. We support and care about each other’s success! Experience a vibrant culture with 5-star ratings from most of our employees. Leave egos at the door as we engage in activities like brainstorming sessions, lively BBQs, and festive parties, fostering a strong sense of community and belonging.

Perks and Benefits:

• Group insurance & RRSP with employer contribution
• 24/7 telemedicine & Employee Assistance Program (EAP)
• Inhouse leadership development and coaching
• Training & Development Programs
• Considerable referral bonuses
• Discounts on Techo-Bloc’s products
• Healthy snack-filled kitchens
• Techo-Bloc branded swag
• Free parking
• Employee Recognition Events