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Customer Service Representative, Interim
Customer Service Representative, InterimFGL Sports Ltd. • Laval, QC
No longer accepting applications
Customer Service Representative, Interim

Customer Service Representative, Interim

FGL Sports Ltd. • Laval, QC
30+ days ago
Job type
  • Full-time
  • Temporary
Job description

What you'll do

Part of the Canadian Tire family is Sports Experts. Your Sports Experts! Built on more than 50 years tradition on customer focus, Sports Experts is headquartered in Laval, Quebec. Sports Experts is proud to promote a wide selection of sports equipment, clothing and footwear of renowned and exclusive brands. We are the destination to Stay fit. Live well.

The customer service representative role is to service all Sports Experts customers in a timely professional manner as well as offer support to store employees to resolve in store post sale issues.

  • Respond to customer’s emails regarding questions about returns, product issues, delivery issues, etc.
  • Answer customer calls requesting information or support on a post sale issue
  • Respond to calls and emails from store staff regarding returns received and in-store issues that may occur
  • Process refunds for articles sent back from customers
  • Work order reports proactively to identify any issues
  • Handle some social media escalations

What you bring

  • High School Diploma
  • Bilingual (French and English, written and spoken)
  • Well spoken and good writing skills
  • Previous customer service experience is an asset
  • Excellent organizational skills and attention to detail
  • Knowledge of Microsoft Office suite

#LI-MM2

This posting represents an existing vacancy within our organization.

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Customer Service Representative, Interim • Laval, QC

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